How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Florida Today phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative", then must choose an option 1-6.
Here is how our research team describes the way the Florida Today phone system greets you: Which of these can I help you with? Billing, canceling a subscription, placing or canceling a temporary hold, new subscription, delivery issue, digital product support.
Below are some clips we've found from Florida Today's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"I didn't get that. Which best describes the reason for your call?"
Excerpt from a call with Florida Today
Thursday, February 22, 2024 2:05 PM
They may ask you to say or enter information
"Thank you for calling Florida Today.
Part of the USA TODAY network. We record our calls for quality assurance.
Which of these can I help you with?
Starting a new subscription, a delivery issue, a temporary delivery hold, billing, digital product support, or canceling your subscription So you can say new subscription, delivery issue, temporary delivery hold, billing, digital product support, or canceling your subscription,"
Excerpt from a call with Florida Today
Thursday, February 22, 2024 2:05 PM
The first phone menu
"Thank you for calling Florida Today.
Part of the USA TODAY network. We record our calls for quality assurance.
Which of these can I help you with?
Starting a new subscription, a delivery issue, a temporary delivery hold, billing, digital product support, or canceling your subscription So you can say new subscription, delivery issue, temporary delivery hold, billing, digital product support, or canceling your subscription,
I didn't get that. Which best describes the reason for your call?
Starting a new subscription, reporting a delivery issue, a temporary delivery hold, billing, digital product support, or canceling your subscription I still didn't get that.
To start a new subscription, press one.
To report a delivery issue, press two.
To place or cancel a temporary delivery hold, press three.
For billing, press four.
For digital product support press five.
To cancel your subscription, press six."
Excerpt from a call with Florida Today
Thursday, February 22, 2024 2:05 PM
What are the hours and when should I call?
Florida Today operates the call center for this 877-424-0156 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Today phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Today staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Florida Today is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Florida Today is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Florida Today staffs the call center well on Friday.
More Ways to Contact Florida Today Customer Service
There are of course other ways to contact Florida Today customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Florida Today customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Florida Today's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Today agent. This phone number is Florida Today's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-424-0156 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Florida Today first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Florida Today has 1 phone number. It's not always clear what is the best way to talk to Florida Today representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Florida Today. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Today. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.