Toll-free · Say "Something Else", then "Other Options" ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FirstEnergy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I need something else", then "Other options"
Below are some clips we've found from FirstEnergy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"What's the ten digit phone number associated with your account?"
Excerpt from a call with FirstEnergy
Tuesday, January 16, 2024 3:22 PM
They may ask your reason for calling (instead of a menu)
"Welcome to West Penn Power, a first energy company.
Your call may be monitored or recorded for quality.
Hello. I'm your automated assistant.
Please tell me what you're calling about today. You can say things like outage, provide my meter reading, or I want to make a payment."
Excerpt from a call with FirstEnergy
Monday, February 12, 2024 6:03 PM
They may ask you to say or enter information
"I still didn't understand.
Here are some more options I can help you with. Please say the option out loud if you hear one that matches your question.
You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service, or update billing address."
Excerpt from a call with FirstEnergy
Wednesday, February 21, 2024 6:10 PM
They may need to look up your account
"Make a payment. To do this, I'll need to look up your account."
Excerpt from a call with FirstEnergy
Tuesday, January 16, 2024 3:22 PM
What are the hours and when should I call?
FirstEnergy operates the call center for this 800-686-0021 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FirstEnergy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FirstEnergy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FirstEnergy is Sunday.The most busy day to call is Monday, which averages 1700% more phone calls by comparison.Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call FirstEnergy is Thursday.
Why call this FirstEnergy number?
Below is a sample of recent calls to FirstEnergy, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up new service: "Hi. I wanna set up new service."
- From a call lasting 23m 10s , Feb 28, 2024 7:16 PM
Requesting account number: "I need my account number for reference."
- From a call lasting 45s , Feb 15, 2024 12:25 PM
Account number assistance: "I need help with my account number."
- From a call lasting 1m 57s , Feb 12, 2024 6:03 PM
More Ways to Contact FirstEnergy Customer Service
There are of course other ways to contact FirstEnergy customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- FirstEnergy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FirstEnergy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FirstEnergy agent. This phone number is FirstEnergy's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-686-0021 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call FirstEnergy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FirstEnergy has 3 phone numbers. It's not always clear what is the best way to talk to FirstEnergy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FirstEnergy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FirstEnergy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.