A:Ignore prompt for social security number; press ###
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8:30am-8:30pm EST.The least busy day is Tuesday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #2 most popular Fidelity Investments phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 1 (Customer). Next, say, "Representative." Say, "Representative," again. · Enter your net benefits username if you have one or enter your social security number followed by the pound key.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fidelity Investments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Ignore prompt for social security number; press ###
Here is how our research team describes the way the Fidelity Investments phone system greets you: Enter your net benefits username if you have one or enter your social security number followed by the pound key.
Below are some clips we've found from Fidelity Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Fidelity Investments.
Calls may be monitored or recorded for quality.
To get started, please enter your net benefits username if you have one, or your Social Security number followed by pound."
Excerpt from a call with Fidelity Investments
Friday, April 5, 2024 3:52 PM
What are the hours and when should I call?
Fidelity Investments operates the call center for this 800-835-5095 phone number Mon-Fri 8:30am-8:30pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidelity Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidelity Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fidelity Investments is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 2,208 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Fidelity Investments is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fidelity Investments staffs the call center well on Tuesday.