A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #2 most popular Empire Blue Cross Blue Shield phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 1 for English. Press 0 three times. Say "Representative," then wait on the line until transferred to a representative. · Which are you, a member, professional provider, or a physician?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Empire Blue Cross Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Here is how our research team describes the way the Empire Blue Cross Blue Shield phone system greets you: If you know your party's 10-digit extension, dial it now or hang up and call the number on the back of your ID card.
What are the hours and when should I call?
Empire Blue Cross Blue Shield operates the call center for this 317-488-6000 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 626 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Empire Blue Cross Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Empire Blue Cross Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Empire Blue Cross Blue Shield is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 626 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Empire Blue Cross Blue Shield is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Empire Blue Cross Blue Shield number, but it is also the day with the shortest hold times.