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E.ON Customer FAQ

Top Answers & How-to Guides

What is E.ON's Phone Number?

The question we are asked most often is about how to talk to E.ON customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My E.ON Account?

If you are an E.ON customer and you are moving or switching suppliers, you need to know how to cancel your E.ON account. You can do...

How Do I Get a Refund from E.ON?

If you want a refund from E.ON, the procedure is fairly easy. In most cases, all you will have to do is get a current meter reading...
Ask any question you have about E.ON customer service, get an answer now.

Recent E.ON Customer Questions

How to get an Isolator switch fitted

E.ON offers professional installation services for Isolator switches as part of their wider home electrical services. The process normally involves booking an appointment with E.ON where one of their certified electricians will come out to your home to carry out the installation. The price for the service can vary depending on the specifics of the work required. It's important that you don't try to install an Isolator switch yourself unless you're a qualified electrician, as it can be dangerous if not done correctly. Always rely on the services of professionals like those provided by E.ON for this type of work.
Asked May 2, 2024 11:48 AM

I need to submit a meter reading

To submit a meter reading with E.ON, you can do so online or via the E.ON mobile application. For both methods, you'll first need to log in to your account. Once logged in, select "Submit a meter reading" and input the values from your meter. Make sure you are reading your meter correctly - it usually reads from left to right and you should ignore any red numbers. If you recently switched to E.ON and it’s time for your first meter reading, submit your reading within five days of your supply start date. It's generally recommended to provide meter readings every month, that way your energy bills will be accurately calculated based on your actual usage.
Asked Mar 29, 2024 10:56 AM

Help me with my E.ON customer service issue

Account Management

How Do I Cancel My E.ON Account?

If you are an E.ON customer and you are moving or switching suppliers, you need to know how to cancel your E.ON account. You can do...

How Do I Get a Refund from E.ON?

If you want a refund from E.ON, the procedure is fairly easy. In most cases, all you will have to do is get a current meter reading...

Billing and Payments

How Do I Check My Payment History on E.ON?

There are a few different ways to find out about your E.ON payment history records, but calling their helpline is the most efficient...
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