Dominion Hope Power Customer Service

Phone Number & Contact Info

Dominion Hope Power's Best Phone Number

Toll-free·Calls West Virginia Customer Service·Most popular Dominion Hope Power number

How do I talk to a live human at Dominion Hope Power?

A:Say "More Options" at the first menu. Next, press 0.

Does Dominion Hope Power offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Tuesday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dominion Hope Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "More Options" at the first menu. Next, press 0.
Here is how our research team describes the way the Dominion Hope Power phone system greets you: If you are calling because you smell gas or need to report a fire or explosion, say "emergency." Otherwise, say "make a payment," "service order," or "more options."

What are the hours and when should I call?

Dominion Hope Power operates the call center for this 800-688-4673 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion Hope Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion Hope Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dominion Hope Power is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Dominion Hope Power

In summation, the best day to call Dominion Hope Power is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion Hope Power staffs the call center well on Tuesday.

Why Customers Call Dominion Hope Power

If you have time to do a bit of reading before you call Dominion Hope Power, we recommend you read over some of our problem-specific articles.

What is Dominion Hope Power?

Dominion Hope Power is a reputable energy company that specializes in providing reliable, affordable, and environmentally-friendly electricity to customers. With a strong emphasis on customer satisfaction, Dominion Hope Power aims to meet the diverse energy needs of residential, commercial, and industrial clients within its service area. As a subsidiary of Dominion Energy, one of the largest energy producers in the United States, Dominion Hope Power leverages its extensive resources and expertise to ensure a consistent and uninterrupted power supply. From powering homes and businesses to supporting economic growth, Dominion Hope Power is committed to delivering exceptional service while prioritizing safety and environmental stewardship.

How does Dominion Hope Power billing work?

Dominion Hope Power billing operates on a monthly basis, where customers are billed for their electricity consumption. The billing cycle generally lasts for around 30 days. Reading the customer's electric meter occurs at the beginning and end of each cycle to determine the exact energy usage. Usage is then multiplied by the prevailing rate per kilowatt-hour (kWh) to calculate the electricity cost. Additional charges, such as taxes, fees, and any applicable surcharges, may also be included in the bill. Dominion Hope Power offers various payment options, allowing customers to pay their bills online, by mail, or in person at authorized payment locations. Customers are encouraged to review their bills carefully and promptly address any concerns or discrepancies by contacting Dominion Hope Power's customer service.

Can I switch to Dominion Hope Power if I'm already with another provider?

Yes, you can switch to Dominion Hope Power even if you are already with another provider. We strive to make the switching process seamless and hassle-free. Simply contact our customer service team, and they will guide you through the steps required to transition your service to Dominion Hope Power. We will work diligently to ensure a smooth transfer without any disruption to your power supply. Please note that certain contractual obligations or agreements with your current provider may require you to fulfill specific conditions or pay applicable fees before switching. Our team will assist you in navigating any requirements or costs associated with the transition. Experience the reliable and affordable power solutions offered by Dominion Hope Power – switch today!

Top Dominion Hope Power customer service problems

Click the link above to get answers to just about any Dominion Hope Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Dominion Hope Power Customer Service Contacts

There are of course other ways to contact Dominion Hope Power customer service besides the phone. Below we list the best ones, by medium.

Dominion Hope Power Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Dominion Hope Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dominion Hope Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion Hope Power agent. This phone number is Dominion Hope Power's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-688-4673 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Dominion Hope Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Dominion Hope Power has 1 phone number. It's not always clear what is the best way to talk to Dominion Hope Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dominion Hope Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dominion Hope Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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