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Crunch Gym Customer Service

Phone Number & Contact Info

Crunch Gym's Best Phone Number

800-547-1743
Toll-free·Calls Billing·Most popular Crunch Gym number
Q:

How do I talk to a live human at Crunch Gym?

A:Calling this Crunch Gym number should go right to a real human being
Q:

Does Crunch Gym offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 9am-2pm EST. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Crunch Gym Customer Phone Numbers

Member Services

212-993-0300
Mon-Fri 9am-5pm EST · Calling this Crunch Gym number should go right to a real human being ·

Cancellations

866-428-9664
Toll-free · Mon-Fri 9am-6pm EST · Calling this Crunch Gym number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Crunch Gym phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Crunch Gym number should go right to a real human being
Below are some clips we've found from Crunch Gym's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Crunch. One of our representatives will be with you shortly. To help better serve you, your call may be monitored and recorded."
Excerpt from a call with Crunch Gym
Thursday, February 8, 2024 4:40 PM
In fact, much of this information on this page is superfluous because this Crunch Gym phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Crunch Gym operates the call center for this 800-547-1743 phone number Mon-Fri 9am-10pm, Sat 9am-2pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 760 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crunch Gym phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crunch Gym staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Crunch Gym is Saturday. The most busy day to call is Monday, which averages 514% more phone calls by comparison. Again, this is based on a sample of 760 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Crunch Gym

In summation, the best day to call Crunch Gym is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Crunch Gym

If you have time to do a bit of reading before you call Crunch Gym, we recommend you read over some of our problem-specific articles.

What is the guest policy at Crunch Gym?

At Crunch Gym, our guest policy allows members to bring guests with them to the gym. Each member can bring one guest per visit, with some membership plans allowing unlimited guest privileges. Guests must be at least 18 years old, or 14 years old with parental consent. They must also present a valid photo ID upon arrival and sign a guest waiver form. Guests are subject to the same rules and regulations as members and must follow the gym's code of conduct. Some additional charges may apply for certain types of membership plans. Overall, Crunch Gym members have the opportunity to share their fitness journey with friends and family through our guest policy.

What are the membership options available at Crunch Gym?

Crunch Gym offers flexible membership options to cater to every fitness goal and budget. We provide three types of memberships: Peak, Base, and Peak Results. The Peak membership allows unrestricted access to all Crunch locations, unlimited guest privileges, and exclusive access to certain amenities. Our Base membership provides access to a single Crunch location of your choice, while still offering unlimited group fitness classes. Lastly, the Peak Results membership includes all the benefits of the Peak membership, but also provides members with four personal training sessions each month. With our range of membership options, Crunch Gym ensures that everyone can find a plan that suits their needs and assists them in achieving their fitness goals.

What amenities are included with a Crunch Gym membership?

With a Crunch Gym membership, you gain access to a wide range of amenities to enhance your workout experience. We offer state-of-the-art cardio and strength training equipment, ensuring you'll never have to wait in line. Our fully qualified personal trainers are available for a personalized fitness plan, offering guidance and support. Group Fitness classes such as Zumba, Yoga, and Pilates are included in your membership, providing various options to suit all preferences. You'll have access to our locker rooms equipped with private showers, saunas, and changing areas. For those seeking relaxation, our HydroMassage and tanning services are also available. Additionally, Crunch Gym members can enjoy the convenience of online class booking through our user-friendly mobile app. We aim to provide a comprehensive fitness experience catering to all your needs.

Top Crunch Gym customer service problems

Click the link above to get answers to just about any Crunch Gym customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Crunch Gym, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 42s , Jul 9, 2024 1:07 AM
: "undefined"
- From a call lasting 1m 31s , Jul 8, 2024 8:47 PM
Refund for canceled membership: "I've had a membership, and I have canceled it, but still waiting for the refund for the last six months."
- From a call lasting 3m 43s , Jul 8, 2024 7:21 PM
Inquiring about old bill: "I was injured a few months ago and I have an old bill that I'd like to take care of."
- From a call lasting 3m 18s , Jul 8, 2024 4:09 PM
Difficulty cancelling membership: "I've just been getting charged, I've been trying to cancel this thing for three years."
- From a call lasting 3m 54s , Jul 5, 2024 3:07 PM
Membership cancellation request: "I just wanted to cancel the membership."
- From a call lasting 5m 4s , Jul 1, 2024 6:33 PM
Asking for information: "Can you confirm the location of the only Crunch Gym in Fargo, North Dakota?"
- From a call lasting 1m 41s , Jun 24, 2024 1:16 PM
Canceling trainer contract: "I need to cancel my trainer contract at the gym due to not being able to complete the 90 days."
- From a call lasting 4m 30s , Jun 21, 2024 5:43 PM
Changing home gym: "I just moved back and need to switch my home gym location."
- From a call lasting 4m 19s , Jun 19, 2024 9:15 PM
Requesting tax documents: "I used to be an employee at Crunch, and I need to get a hold of my twenty twenty three tax return or my W-nine."
- From a call lasting 1m 50s , Jun 19, 2024 2:44 PM

Conclusion and closing notes

This is Crunch Gym's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crunch Gym agent. This phone number is Crunch Gym's best phone number because 15,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-547-1743 include Become a member, Cancel membership, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Crunch Gym first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Crunch Gym has 3 phone numbers. It's not always clear what is the best way to talk to Crunch Gym representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Crunch Gym. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crunch Gym. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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