A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #2 most popular Cricket Communications phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Enter 1 for phone, 2 for internet. Enter last 4 of social. Press 3 for Technical Support. Press 5 for billing questions. Press 3 for representative. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cricket Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
What are the hours and when should I call?
Cricket Communications operates the call center for this 866-384-4425 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 257 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cricket Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cricket Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cricket Communications is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 257 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Cricket Communications is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cricket Communications staffs the call center well on Thursday.