A:Press 0 through each prompt, then # each time it asks for your credit card number
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST.The least busy day is Tuesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #3 most popular Citizens Bank phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · You have to put in your account number or social security number to get a live agent. · Please enter your 16-digit credit card number or your account number, then press #.
Toll-free · Press 000. · Account info, press star. Reset password, press 1. Unlock user ID or to enroll in online banking, press 2. Mobile or online banking support, press 3. Zelle, external transfer, and bill payment support, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citizens Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 through each prompt, then # each time it asks for your credit card number
Here is how our research team describes the way the Citizens Bank phone system greets you: Credit Card Services - Enter your 16-digit credit card account number.
What are the hours and when should I call?
Citizens Bank operates the call center for this 800-684-2222 phone number Mon-Fri 7am-10pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,006 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citizens Bank is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 2,006 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Citizens Bank is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citizens Bank staffs the call center well on Tuesday.