I recently took a Carnival Cruise and they offered me the option of going online to look at unique cruise moments and memorable gifts from the cruise. I took a look at the website but I couldn't quite figure out how to buy the items that were customized to me, so I figured that I would just call their number. I knew I might have to wait in line because there are dozens of reasons why people might need to call from bookings to refunds and more. I figured I would give it a shot though, and it actually wasn't too bad of a process.
When I called, an automated voice answered and said, "Hi thanks for calling Carnival Cruise line. We are guessing you want some help with a super fun vacation. If you are calling an employee and know their extension, please dial it now or hold for more options. For website assistance press 1. If you are a travel agent press 2. Back from your cruise and need to speak to someone about your recent onboard experience, press 3. Already booked press 4. To check rate and availability press 5. Want to purchase a fun and memorable gift, press 6 for the fun shop department."
I pressed six since that was exactly what I needed and then the same automated voice told me, "We are currently experiencing long delays due to a heightened amount of phone calls. Please have your booking number available to expedite your call." I waited for about ten minutes and the wait music was very annoying. It was loud tropical music with a voice talking over it that you could hardly hear. Once someone picked up though, they were very helpful and helped me through the website so I could buy what I wanted.