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Capecandle.com Customer FAQ

Top Answers & How-to Guides

What is Capecandle.com's Phone Number?

The question we are asked most often is about how to talk to Capecandle.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift wrapping options available?

Yes, gift wrapping options are available. We understand that presentation is important when it comes to gifting, so we offer a range...
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Order Status

How can I check the status of my order?

To check the status of your order, simply log into your account on our website and view your order history. Here, you will be able...
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Can I track my order?

Yes, you can easily track your order on Capecandle.com. Once your order has been shipped, you will receive an email with all the necessary...
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Products

What types of candles does Capecandle.com sell?

Capecandle.com offers a diverse range of candles to suit various preferences and occasions. Our collection includes scented candles...
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What materials are used to make Capecandle.com candles?

At Capecandle.com, we take pride in crafting our candles with utmost care and quality. Our candles are made using premium materials...
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Burning Time

How long do Capecandle.com candles typically burn for?

The burn time of Capecandle.com candles varies depending on the specific candle purchased. Our candles are thoughtfully crafted using...
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Customization

Can I customize the fragrance of a candle?

Yes, at Capecandle.com, we offer the option to customize the fragrance of your candle. We understand that scent preference is unique...
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Safety

Are Capecandle.com candles safe to use?

Yes, Capecandle.com candles are completely safe to use. We prioritize the safety of our customers and the environment. Our candles...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers worldwide. At Capecandle.com, we understand that our customers come from all corners...
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Return Policy

What is your return policy?

We strive to ensure your complete satisfaction with every purchase from Capecandle.com. If for any reason you are not satisfied with...
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Loyalty Program

Do you have a loyalty program for customers?

Yes, at Capecandle.com, we value our loyal customers and have a special loyalty program in place to show our appreciation. Our loyalty...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, Capecandle.com frequently offers discounts and promotions throughout the year. We understand the importance of providing our customers...
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Gift Wrapping

Are gift wrapping options available?

Yes, gift wrapping options are available. We understand that presentation is important when it comes to gifting, so we offer a range...
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Help me with my Capecandle.com customer service issue

Ask any question you have about Capecandle.com customer service. We will do our best to get you answers right away.
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