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Capecandle.com Customer FAQ

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What is Capecandle.com's Phone Number?

The question we are asked most often is about how to talk to Capecandle.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Capecandle.com Customer Questions

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Order Information

How can I check the status of my order?

To check an order status, customers can visit Capecandle.com and access the order tracking section where they enter their order...
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Can I track my order?

Customers can track their orders from Capecandle.com after shipment by using a tracking number sent via email. This number...
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Product Details

What types of candles does Capecandle.com sell?

Capecandle.com provides a wide variety of candle types, including scented and unscented options, decorative candles for...
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How long do Capecandle.com candles typically burn for?

Burn times for candles from Capecandle.com can vary based on size and type. Standard candles usually last 30 to 50 hours, while...
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Can I customize the fragrance of a candle?

Cape Candle Company provides a variety of fragrances for their candles. While some customization may be possible, it can vary...
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What materials are used to make Capecandle.com candles?

Capecandle.com utilizes high-quality natural waxes, including soy and beeswax, alongside premium, phthalate-free fragrance...
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Are Capecandle.com candles safe to use?

Candles from Capecandle.com are generally deemed safe, as the company follows quality standards and safety guidelines. Users...
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Shipping and Returns

Do you offer international shipping?

Capecandle.com does offer international shipping for its products, allowing customers worldwide to order candles. During...
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What is your return policy?

Cape Candle Co. has a straightforward return policy where customers can return damaged or defective items for a replacement or...
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Customer Programs

Do you have a loyalty program for customers?

Cape Candle Company has not provided specific information about a loyalty program on their website. Many businesses in this...
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Are there any discounts or promotions available?

Cape Candle Co. frequently updates discounts and promotions, which can include seasonal offers and special deals for new...
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Are gift wrapping options available?

Cape Candle Company provides gift wrapping services that enhance the presentation of their products, particularly for special...
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