CNN Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you're viewing. This will help you find options for reaching CNN regarding specific programs.

To cancel your basic CNN subscription, you should visit the subscription management section on the CNN website or app where you initially signed up. Follow the prompts to manage your subscription and select the option to cancel. Make sure to review any cancellation policies that may apply. For specific steps, refer to the subscription confirmation email or the account management page on the CNN platform.

To cancel your subscription, please follow the cancellation process outlined on the subscription management page. You can typically find this option in your account settings. If you need more specific instructions, there is a link to the most up-to-date contact information right here on this page you're viewing.

We're sorry to hear you're experiencing issues with the CNN Live stream. You've done the right initial steps by logging out, deleting and re-installing the app. It's also good to check your internet connection, as streaming content requires a stable connection. Sometimes, issues might also arise due to high traffic on the network or server issues from CNN's end. Try also to check your device software. If it needs an update, that could potentially solve the problem. You might also consider trying another device to check if the problem persists. Unfortunately, without more specific information, it's hard to identify the exact cause of the problem.

If you have concerns or complaints about Anderson Cooper or any programming on CNN, you can voice these directly through CNN's feedback form. While specific responses aren't guaranteed, all feedback is reviewed and taken into account in their decision-making processes. Please remember always offer constructive criticism. Direct personal attacks or inappropriate messages won't be considered or contribute in a positive way. Your feedback is valuable to CNN as they strive to create informative, engaging, and balanced programming.