How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Bill.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Bill.com phone system greets you: If you know your party's extension, please dial it at any time. If you're expecting to receive a payment from a Bill customer and you don't have a Bill account, please contact the customer issuing the payment. You can also request assistance from Bill support by going to help.bill. We offer live support Monday through Friday from 5:00 a.m. to 6:00 p.m. Pacific, excluding holidays. If you have a Bill account and need assistance, please log into your account and select "Support" in the left navigation bar. In the Help Center, you can search for a solution or select "Contact Us" to work with a live support advocate. If you are having trouble logging in, please submit a request for assistance at help.bill.com. In the Help Center, select "Contact Us," enter your question or issue, and select "Ask Question." If you need help after reviewing the recommended articles, select "Contact Us." To contact sales, please visit the Bill website at www.bill.com and select "Contact Us" at the bottom of the page. Select the sales department option and submit your contact information. To request verification of employment or to reach the payroll department, please send an email to payroll at hq.bill. To speak to an operator during business hours, press 0 now.
What are the hours and when should I call?
Bill.com operates the call center for this 650-621-7700 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,205 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bill.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bill.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bill.com is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 1,205 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Bill.com is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bill.com staffs the call center well on Monday.
More Ways to Contact Bill.com Customer Service
There are of course other ways to contact Bill.com customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Bill.com provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Bill.com will reply our your email.
Use the link to connect with customer service through Twitter
Bill.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Bill.com, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Bill.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bill.com agent. This phone number is Bill.com's best phone number because 7,230 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 650-621-7700 include Dispute a Charge, Close Account, Locked Account, Incorrect Bill, Account Access and other customer service issues. Rather than trying to call Bill.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or twitter or email. In total, Bill.com has 1 phone number. It's not always clear what is the best way to talk to Bill.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bill.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bill.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.