Asus System Product Technical Support Phone Number

888-678-3688
Toll-free·Calls System Product Technical Support·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Press 2 then 1
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 6am-9pm, Sat-Sun 6am-5pm. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday.
This is the #2 most popular Asus phone number out of 3. Click below to go back to the main customer service number and other contact information:
Asus's main customer service phone number

More Asus Customer Phone Numbers

877-339-2787 - Customer Service
Main phone number · Toll-free · Press 2, then 1 · Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.
812-282-2787 - Open Platform Component & ProArt Technical Support
Press 2, press 1 for laptop and notebook support · Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Asus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 1
Here is how our research team describes the way the Asus phone system greets you: Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.

What are the hours and when should I call?

Asus operates the call center for this 888-678-3688 phone number Mon-Fri 6am-9pm, Sat-Sun 6am-5pm. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,594 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asus is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 2,594 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Asus is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Asus number, but it is also the day with the shortest hold times.

My Experience Calling Asus at this Number

Oct 23, 2023

I had a great experience calling Asus for help with my tablet. It took me just under three minutes to talk to a customer service agent, and it didn't even feel like it took that long since the directory was straightforward and easy to navigate. I would call again if I had a concern with my tablet, but hopefully, I don't have to deal with any more synching issues now that it's done. 

I originally called Asus because I purchased a tablet from them since I assumed it would be easy to synch with the products I already own. However, I ran into a few obstacles and wanted to talk to someone to see if I could figure out what was going on. I imagine they get a lot of phone calls because there are dozens of other reasons why people might call Asus customer support. 

Asus makes a lot of products, so people could have issues with their notebooks, laptops, PCs, desktops, gaming handheld devices, servers, phones, watches and more. Therefore, it's not crazy to think that you would have to wait a while to talk to someone, but as I said, it took less than three minutes to talk to a customer representative. 

When I first called, a voice recording stated, "Thank you for calling Asus product support. If you are a consumer calling for repair or technical support, please press 1. If you are calling for business or commercial support, please press 2." It then told me that I needed to have the serial number available because it is required for all support phone calls. I didn't happen to have my tablet handy, so I walked upstairs while on hold to make sure that the serial number was available. This turned out to be a good move because I did need it. 

After the message about the serial number, I got another list of options. The recorded voice said, "For E-shop orders and inquiries, press 1. For ProArt series, press 2. For notebooks, press 3. For tablets, phones and wearables, press 4. For Chrome products, desktops, all-in-one PCs, Nexus players, and gaming handhelds, press 5. For support with motherboards, networking, wireless, servers, graphic cards, workstations, optical storage, digital home products and multimedia, press 6."

I chose four since I needed help with my tablet and was almost immediately connected with a customer service agent. The agent did have a thick accent, and I'm sure service was outsourced, but I didn't care because they were able to answer my questions and help me get my tablet to synch properly. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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