How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Arby's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, Operator will come on the line.
Here is how our research team describes the way the Arby's phone system greets you: Remain online; a support agent will pick up.
Below are some clips we've found from Arby's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Arby's guest support.
Whatever your reason for contacting us, we are committed to ensure ensuring you receive the service you deserve.
Here at Arby's, if it matters to you, it matters to us.
Comments, questions, or need information?
Simply visit our website at w w w dot r v s dot com.
And click contact us at the bottom of the page.
Here, you'll find information regarding nutrition and ingredients, restaurant information, our menu, email and text offers, coupons, and gift cards.
If you would like to speak to one of our expert guest experience agents, please stay on the line, and the next available agent will happily assist you.
For quality and training purposes, this call will be recorded.
Thank you for calling RB's customer service. This is Sharon speaking."
Excerpt from a call with Arby's
Friday, January 5, 2024 4:38 AM
What are the hours and when should I call?
Arby's operates the call center for this 800-599-2729 phone number Mon-Fri 7am-11pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 233 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Arby's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Arby's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Arby's is Monday.The most busy day to call is Thursday, which averages 51% more phone calls by comparison.Again, this is based on a sample of 233 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Arby's is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Arby's staffs the call center well on Monday.
Why call this Arby's number?
Below is a sample of recent calls to Arby's, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about food quality: "The nuggets and loaded fries were so hard, you couldn't even eat them."
- From a call lasting 3m 55s , Apr 13, 2024 8:41 PM
Overcharged for online order: "I ordered a sub ten dollar item, and I got charged almost eighteen dollars for it."
- From a call lasting 10m 46s , Apr 9, 2024 11:43 PM
Customer service complaint: "I want to know why I was asked to come in here."
- From a call lasting 14m 42s , Apr 7, 2024 1:22 PM
Inquiring about menu prices: "I would like to know how much the double roast beef sandwich and the crispy chicken sandwich cost."
- From a call lasting 4m 25s , Mar 15, 2024 9:37 PM
Seeking sandwich recommendations: "What store and location has the best sandwiches?"
- From a call lasting 1m 41s , Feb 10, 2024 10:01 PM
Order complaint: "I have a complaint I have a hard time getting in touch with people."
- From a call lasting 2m 2s , Feb 8, 2024 10:08 PM
Order mix-up: "I received the wrong order from Arby's again and it's not the first time."
- From a call lasting 1m 48s , Feb 8, 2024 10:05 PM
Request for refund: "I placed an order through the app at the wrong location and need a refund."
- From a call lasting 6m 58s , Jan 21, 2024 7:34 PM
Requesting W-2 form online: "I'm a former employee of Arby's trying to figure out how to get my W-2 from them online."
- From a call lasting 7m 17s , Jan 19, 2024 2:37 PM
Order complaint double sandwich: "I've had to drive fifty six friggin' miles for two sandwiches."
- From a call lasting 12m 38s , Jan 12, 2024 6:18 PM
Conclusion and closing notes
This is Arby's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Arby's agent. This phone number is Arby's's best phone number because 2,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-599-2729 include and other customer service issues. Rather than trying to call Arby's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Arby's has 1 phone number. It's not always clear what is the best way to talk to Arby's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Arby's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Arby's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.