AppleCare Deals & Packages Phone Number

What It's Like to Call AppleCare Phone Number 800-780-5009

By Adam Goldkamp

Oct 24, 2023

Calling AppleCare was a pretty streamless process. I had to wait almost ten minutes on the hold line, but I had no issues with the directory system or with the customer service agent once I got there. One thing I appreciated is that the automated part of the phone call is incredibly streamlined. I didn't have to listen through endless options and menus. Apple has a lot of products, so I could easily envision a lot of long lists telling me to press 1 for this and press 2 for this, but that proved not to be necessary. 

This is because Apple has automated its intake process with an AI voice assistant. It asks you a few questions to get you to the right department and then once you get over there quickly narrows down your problem. Then you end up in line to speak to the applicable care lesson. It only took me a little over two minutes to get to the queue line which also was impressive given how many different reasons people could have for calling Apple. 

In fact, a lot of people likely call Apple, which makes their customer service even better. I could easily spend half an hour on the line with Apple and wouldn't be surprised. People could call about their iPhones, watches, tablets, mp3 players and other products. They could also call about synching and billing issues, not to mention the app store, ebooks and media files. Despite this, they offer pretty decent customer service. 

When I first called, the voice agent said, "I’m an automated system that can help you. In a few sentences, tell me what I can do for you today." I responded,  “Help synching my Apple watch.” It then told me, "Okay, I will get you right over to our technology and support department." Then it asked me to confirm my identity by sending a message to my devices, which I did. 

It then asked me, "If you are calling about an Apple order, say yes. Otherwise, tell me what you are calling about." I answered "Apple Watch" and it asked if I was calling about my gold watch, which I responded I was.  It then told me to wait for an Apple support advisor and let me choose the type of music that I wanted to listen to. I was on hold for about six minutes, but did get to an agent who was able to help me troubleshoot my synching problem. 

Based on this call, I'm comfortable recommending AppleCare's customer service line. The efficiency of its intake system and competency of its agency made for a positive overall experience.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

AppleCare's 800-780-5009 Deals & Packages Number

This AppleCare phone number is ranked #2 out of 4 because 43,224 AppleCare customers tried our tools and information and gave us feedback after they called. The reason customers call 800-780-5009 is to reach the AppleCare Deals & Packages department for problems like Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package. As far as we can tell, AppleCare has call center locations in Spain or California or Massachusetts and you can call during their open hours 24 hours, 7 days. AppleCare has 4 phone numbers and 5 different ways to get customer help. We've compiled information about 800-780-5009 and ways to call or contact AppleCare with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AppleCare

Calling AppleCare at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-780-5009. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AppleCare Deals & Packages agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AppleCare Once on the phone with AppleCare's Deals & Packages department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AppleCare in General

While 800-780-5009 is AppleCare's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-275-2273 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AppleCare help by calling them, is that other customers give their customer support at this number a 51% score for their communication skills and a 70% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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