Andrews Federal Credit Union Customer Service

Phone Number & Contact Info

Andrews Federal Credit Union's Best Phone Number

800-487-5500
Toll-free·Calls Customer Service·Most popular Andrews Federal Credit Union number
Q:

How do I talk to a live human at Andrews Federal Credit Union?

A:Calling this Andrews Federal Credit Union number should go right to a real human being
Q:

Does Andrews Federal Credit Union offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Andrews Federal Credit Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Andrews Federal Credit Union number should go right to a real human being
Below are some clips we've found from Andrews Federal Credit Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello, and welcome to Andrews Federal Credit Union. Where we are ready to serve and ready to solve. To ensure we provide you with the best quality of service, your call may be monitored or recorded. If you know your party's extension, you may dial it at any time. To check account balances or move money using automated phone banking or assistance with online, mobile, or bill pay, press one. For debit or credit card assistance, press two."
Excerpt from a call with Andrews Federal Credit Union
Tuesday, January 2, 2024 9:55 PM

The first phone menu

"Hello, and welcome to Andrews Federal Credit Union. Where we are ready to serve and ready to solve. To ensure we provide you with the best quality of service, your call may be monitored or recorded. If you know your party's extension, you may dial it at any time. For all other account services, press six.
To check account balances or move money using automated phone banking or assistance with online, mobile, or bill pay, press one.
For debit or credit card assistance, press two."
Excerpt from a call with Andrews Federal Credit Union
Monday, June 10, 2024 1:49 PM

After you press 2

"To repeat this menu, press the pound key.
For debit cards, press one."
Excerpt from a call with Andrews Federal Credit Union
Monday, February 12, 2024 4:53 PM

After you press 3

"Did you know that you can apply for a mortgage loan online or through our mobile app? Visit us at w w w dot andrew f c u dot org or log in to your digital banking account for more information.
To apply for or check the status of a mortgage loan application, press one.
For questions about your first mortgage loan, press two.
For questions about your second mortgage, or home equity line of credit, press Thank you for calling Andrews Federal Credit Union."
Excerpt from a call with Andrews Federal Credit Union
Tuesday, January 2, 2024 9:55 PM
In fact, much of this information on this page is superfluous because this Andrews Federal Credit Union phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Andrews Federal Credit Union operates the call center for this 800-487-5500 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Andrews Federal Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Andrews Federal Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Andrews Federal Credit Union is Friday. The most busy day to call is Monday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Andrews Federal Credit Union

In summation, the best day to call Andrews Federal Credit Union is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Andrews Federal Credit Union staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Andrews Federal Credit Union

If you have time to do a bit of reading before you call Andrews Federal Credit Union, we recommend you read over some of our problem-specific articles.

What are the fees associated with Andrews Federal Credit Union accounts?

Andrews Federal Credit Union offers a range of accounts with different fee structures. Our basic Everyday Checking account has a monthly maintenance fee of $5, however, this fee can be waived if the account holder meets certain conditions such as maintaining a minimum average daily balance of $500 or making at least 10 debit card transactions per month. Our other checking accounts, such as Premier Advantage Checking and Premier Advantage Plus Checking, offer additional benefits and perks for a monthly fee of $10 and $20, respectively, which can also be waived through meeting specific criteria. For our savings accounts, there are no monthly maintenance fees, while other services and transactions, such as wire transfers and overdraft transfers, may have separate fees. Please refer to our fee schedule for the complete details or contact our customer service for more information.

What are the hours of operation for Andrews Federal Credit Union?

The hours of operation for Andrews Federal Credit Union vary depending on the branch location. Generally, our branches are open from 9:00 am to 5:00 pm on weekdays, excluding federal holidays. However, there may be variations in the opening and closing times for different branches, so we recommend checking our website or contacting a specific branch for accurate and up-to-date hours. Additionally, we offer convenient online banking services that are available 24/7, allowing members to access their accounts, make transactions, and manage their finances at any time from anywhere.

What is the routing number for Andrews Federal Credit Union?

The routing number for Andrews Federal Credit Union is 254074025. A routing number is a unique 9-digit code assigned to financial institutions to identify them during transactions. It is essential for various banking activities such as direct deposits, wire transfers, and setting up automatic payments. Andrews Federal Credit Union's routing number facilitates seamless and secure transactions between its members and other financial institutions. Remember to always double-check the routing number before performing any financial transactions, as inaccuracies can result in delays or errors. To find the routing number easily for future reference, it is available on the credit union's website, statements, or by contacting their customer service.

Top Andrews Federal Credit Union customer service problems

Click the link above to get answers to just about any Andrews Federal Credit Union customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Andrews Federal Credit Union, and their purpose. Are any of these similar to the reason you are trying to call?
Disputed transaction: "I did an online transaction that I disputed, and I'm waiting for the money to be returned to my account."
- From a call lasting 5m 10s , Jun 10, 2024 1:49 PM
Debit card access issue: "My debit card keeps getting declined for no apparent reason."
- From a call lasting 11m 15s , Feb 12, 2024 4:53 PM
Debit card declined: "My debit card keeps getting declined for any transaction."
- From a call lasting 4m 59s , Feb 5, 2024 6:35 PM
Questions about mortgage payment increase: "I need to know why my mortgage payment increased and if I can pay off the difference."
- From a call lasting 11m 22s , Jan 2, 2024 9:55 PM

Conclusion and closing notes

This is Andrews Federal Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Andrews Federal Credit Union agent. This phone number is Andrews Federal Credit Union's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-487-5500 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Andrews Federal Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Andrews Federal Credit Union has 1 phone number. It's not always clear what is the best way to talk to Andrews Federal Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Andrews Federal Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Andrews Federal Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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