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Amtrak Deals & Packages

Phone Number & Getting a Rep

Amtrak Deals & Packages number

Online Help
Calls Deals & Packages· See main phone number & contact info
Q:

How do I talk to a human at this Amtrak number?

A:This is the best link to use to find the most recent and up to date deals and sales from Amtrak
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Amtrak Deals & Packages?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Amtrak customer service contact information

This is the #2 most popular Amtrak phone number out of 2. Click above to go back to the main customer service number and other contact information, including Amtrak email addresses, twitter handles, and live chat options.

More Amtrak Customer Phone Numbers

Customer Service

800-872-7245
Main phone number · Toll-free · 24 hours, 7 days · Say "It's something else" OR Press 0 when automated options begin. · For reserved Amtrak services, please stay on the line. For travel on unreserved trains, call 1-877-974-3322.

Membership Rewards

800-307-5000
Toll-free · 24 hours, 7 days · Press 3, then enter member rewards number · Please tell me your 10-digit member number. To sign up for member rewards, say "sign up" or press 1. If you don't have your member number, say "I don't have it" or press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Amtrak phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  This is the best link to use to find the most recent and up to date deals and sales from Amtrak

What are the hours and when should I call?

Amtrak operates the call center for this Online Help phone number 24 hours, 7 days.  The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 579 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amtrak phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amtrak staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Amtrak is Wednesday. The most busy day to call Amtrak is Thursday.  Again, this is based on a sample of 579 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday. 

The best time to call

In summation, the best day to call Amtrak is Wednesday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Amtrak staffs the call center well on Wednesday.

Calling this Amtrak Customer Number

Apr 20, 2025

Amtrak is a national rail service that operates throughout the United States and several parts of Canada. With over 300 trains running each day, it isn't surprising that Amtrak gets a lot of customer service calls.

Why Do People Call Amtrak Customer Support?

People call Amtrak customer support for a range of reasons including:

  • Checking on train schedules
  • Booking tickets and travel packages
  • Providing requests for special services and accommodations
  • Filing lost and found reports
  • Filing complaints about Amtrak service
  • Questions regarding Amtrak Guest rewards loyalty program
  • Technical support with the Amtrak website
  • Canceling or changing tickets
  • Reserving a seat to be paid for later (this option is only available for some tickets, ask the Amtrak agent if it can apply to your desired ticket)

Best Practices for Calling Amtrak Customer Service

There are several things that you can do to help make your call to Amtrak customer service go more smoothly:

  • Make sure that you have the correct number for the department you need to speak to. For example, Amtrak has separate numbers for domestic and international calls, scheduling group travel, booking vacation packages, reporting accessibility issues or contacting the Amtrak police department.
  • Before you call Amtrak, assemble any relevant documentation so that you have it handy during your call. Documentation might include confirmation numbers, cancellation numbers, descriptions of travel packages, current schedules as well as any correspondence between yourself and Amtrak.
  • If you are calling because you are having difficulty with the Amtrak website, make sure that you have access to a computer during your call so that you and the customer service representative can troubleshoot the issue together.
  • Have pen and paper handy so you can take notes during your conversation.

How do Consumers Feel About Calling Amtrak Customer Service?

Some Amtrak passengers are very satisfied with the level of service that they have received from Amtrak customer service over the years. Still, others are less impressed, complaining that customer service agents are not always helpful. Being prepared before calling Amtrak is one way of helping to ensure that the call is successful.

What Kind of Issues can Amtrak Customer Service Representative Resolve?

Amtrak customer service can resolve a range of issues over the phone, including purchasing, changing and canceling tickets. Other issues include questions about schedules, delays and other issues with trips that are already in progress.

Many people don't realize that Amtrak sells vacation packages and a customer service representative may be able to assist in booking these packages. Another concern of many is group travel, when a club, school or family ops to travel together. Amtrak has dedicated phone lines for both group travel as well as package vacations, where specialists are able to assist in these more complex travel plans.

What Can't Be Resolved With a Call to Amtrak Customer Service?

While most issues that affect Amtrak passengers and trains can be resolved over the phone, there may be some instances in which a phone representative will not be able to resolve an issue completely.

One example of this is putting your Amtrak reservation "on hold." If you prefer to pay for your ticket with cash, or don't feel comfortable making a payment online or over the phone using your debit or credit card, you may be able to reserve a ticket and then pay for it later at the station. However, this option is not available for all fares. Your customer service representative can help you find a fare that is eligible for this payment option.

What Should You Do If You Have an Unsuccessful Call with Amtrak?

If you hang up the phone after talking with an Amtrak customer service representative and feel that your situation was not understood or that your problem is not yet resolved, don't fret. You still have a few options:

  • In many cases, you will be able to take care of your issue by calling Amtrak back. Different customer service agents have different levels of training and experience. You might be able to connect with a better customer service representative on your next call and he or she will be able to resolve your case.
  • Before calling, however, it's a good idea to review any notes that you took during your first call. Doing so will make it easier to explain your situation during your next call.
  • If a second call to Amtrak doesn't work, try emailing Amtrak through its online form. This method has the advantage of providing you with a paper trail that can be of assistance if you need to escalate your case.
  • Another option is to go to an Amtrack station and ask to speak to a manager there. He or she may be willing to look into your situation and put you in touch with people at Amtrak who are able to help.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Amtrak's main customer service phone number
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