I called Ally Bank because I wanted to talk to someone about what they could offer me if I chose to open a savings account. While I have looked over their online website extensively, I find that sometimes when you talk to someone you learn about options that might not be highlighted online. Of course, banks usually have intricate directories so I really wasn't sure what to expect when calling.
There are dozens of reasons why people might end up calling Ally Bank including problems with their bank accounts, signing up for new bank accounts, or reporting fraud. Therefore, I could understand if I ended up on hold for a while, but I actually got through the call line pretty easily. This made me happy because if you choose a company for an online bank, you want strong customer support since you can't just go into a branch office for help when you need it.
When I first called, the phone line said, "Welcome to Ally Bank. Please enter the account number you would like to access followed by the hash key." This was slightly annoying because I don't have an account number. I kept saying I didn't have an account number and it repeated itself three times before finally acknowledging that and saying, "For quality assurance purposes your call many be monitored and recorded. Please stay on the line to talk to a live agent." There was only a second wait and then I was instantly connected with an agent named Dave. This means it only took a little over a minute to talk to someone. Dave was helpful but had a bit of a catch in his voice that made him hard to understand. Regardless, I got the information I needed and would call again if needed.
This Ally Bank phone number is ranked #5 out of 5 because 15,012 Ally Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 888-568-0186 is to reach the Ally Bank Billing and Online Accounts department for problems like Refund or suspicious charge, Recover account, Update account information, Technical support, Change or cancel account. As far as we can tell, Ally Bank has call center locations in null and you can call during their open hours Mon-Fri 8am-10pm, Sat 8am-9pm EST. Ally Bank has 5 phone numbers and 8 different ways to get customer help. We've compiled information about 888-568-0186 and ways to call or contact Ally Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Ally Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-568-0186. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Ally Bank Billing and Online Accounts agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Ally Bank Once on the phone with Ally Bank's Billing and Online Accounts department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 888-568-0186 is Ally Bank's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-247-2559 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Ally Bank help by calling them, is that other customers give their customer support at this number a 89% score for their communication skills and a 78% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.