iFit Customer FAQ

If your stepper steps are locked and not moving, it's possible that something was assembled incorrectly or is too tight. Check first that all parts are put together as specified in the assembly manual. Pay special attention to any bolts or screws that seem to be causing the blockage - they might need slight loosening. Also, ensure that the machine is properly lubricated. It's crucial that all moving parts are allowed to move freely, especially when new. If you've followed all assembly instructions correctly and still encountering the issue, it might be best to seek professional help.

At present, iFit doesn't provide a direct option to switch from a Family plan to an Individual plan mid-subscription. The current plan needs to reach its end date, after which you can select the Individual membership plan for your renewal. It’s not possible to downgrade to an individual plan before the expiration of the existing Family plan. We recommend setting a reminder towards the end of your subscription to update or change your plan preference. Remember to review their terms and conditions carefully when choosing a different membership model.