I shop via Wal-Mart grocery pick up but the online receipt is not in a standard format...

GetHuman2208758's customer service issue with iBotta from February 2019

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The issue in GetHuman2208758's own words
I shop via Wal-Mart grocery pick up but the online receipt is not in a standard format and does not have a QR Code. I asked my personal shopper for a paper receipt when picking up my groceries but they could not offer me one as their system will not allow them to do so at this time.**So I tried to take pics of the online receipt and submit them without a QR Code. The date, each qualifying item, transaction code, payment amount and payment method were all visible. Even after doing all of this your app would only give me credit for a single .** cent receipt item not the remaining $*.** credit for other items I have purchased on same receipt.**How do we rectify this on your app for buyers who shop*do pick up or local personal delivery of groceries and*or do not have availability to or choose non paper receipts?**People are becoming more eco friendly, some are unable to do their own shopping but are not having them shipped via mail either......your app should be fair to all types of local store shoppers with detailed e-reciepts and transaction codes as verification! **Please advise me as to how you intend to correct this obvious oversight.**Thank You,*Lisa L Martinez

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iBotta

Customer service issue
Reported by GetHuman2208758
Feb 14th, 2019 - 2 years ago
Not resolved
Seen by 770 customers so far
Similar issue to 4965 others
0 customers following this

Timeline

GetHuman2208758 started working on this issue
Feb 14th, 2019 7:39pm

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