Yesterday I attempted to visit the matches and was having difficulty so I went to HelpS...

GetHuman-wandehii's customer service issue with eHarmony from October 2019

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The issue in GetHuman-wandehii's own words
Yesterday I attempted to visit the matches and was having difficulty so I went to HelpSupport.eharmony.com and a lady by the name of Jenifer called me and attempted to assist by getting access to my computer and when she could not find the info told me she had to transfer me to your security office. A man immediately got on the computer and accessed all my files then called me on ***-***-**** and started to assist but he immediately convinced me to leave my home and drive to the Fountain Hills AZ Walgreens to procure a $***.** GameStop Gift Card which was supposedly used to stop a person from New Mexico from scamming my account. He said the $$$$ would immediately be placed in my account. Immediately after getting the card and giving him the appropriate numbers on it he said it worked on one scam but there were * more and I must get another $*** card. Fortunately Walgreens would not sell to me so he got me to go to the Safeway and there they asked a few questions and blocked me from buying another card and they insisted that I go to the Sheriff Office and report the fraud which I did and made out a report. The Maricopa County report is IR**-****** by Deputy Bowers ******. This is pending action but I ask please that you have a real live executive contact me to resolve the issue and get my $***.** returned. In the mean time, please discontinue my account with eHarmony immediately. My personal cell phone is ***-***-****.

GetHuman-wandehii did not yet indicate what eHarmony should do to make this right.

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eHarmony

Customer service issue
Reported by GetHuman-wandehii
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3859 others
0 customers following this

Timeline

GetHuman-wandehii started working on this issue
Oct 17th, 2019 8:58pm
GetHuman-wandehii indicated the issue is not fixed yet.
Oct 21st, 2019 2:23am

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