Sold item working and as is, yet buyer after two weeks said it was defective. Item was...

GetHuman5865119's customer service issue with eBay from March 2021

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The issue in GetHuman5865119's own words
Sold item working and as is, yet buyer after two weeks said it was defective. Item was sold as is and no returns but I guess this doesn't mean anything anymore. For heavens sake, a six year old phone for $* and he offered to pay $** and now I don't even get the phone back.**What a crock.* (from ebay)*Hello hagar*,Thanks for contacting us about the cancel transaction defect you received for the following transaction:**Transaction ID: **Item: (************) Celestron Reflector Telescope Astronomy Planetarium Sky Scope Finder Educational**We've reviewed your request to remove the cancel transaction defect related to this transaction.***We cannot remove it in this instance, as it is an indicator of a less than positive buying experience. We understand you may feel that you did everything to take care of your buyer.**Please note that this decision is final and cannot be changed or escalated.**Here’s how to avoid issues like this in the future:**- Make sure the items you list are in stock so you don't need to cancel any orders.**- If your buyer has an issue with the item, you should work with them to solve it. If your buyer asks eBay to step in and the case is decided against you, this will count as a defect.**For more information on our seller performance and feedback policy, visit*https:***help*policies*selling-policies*seller-performance-policy*seller-performance-defect-removal-policy?id*******We appreciate your understanding and wish you the best on eBay in the future.Thanks,*eBay**Please don't reply to this message. It was sent from an address that doesn't accept incoming email.***eBay Document ID: ************eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognize fake (spoof) emails.**Copyright * *****eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc., **** Hamilton Avenue, San Jose, CA *****.

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Customer service issue
Reported by GetHuman5865119
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 28214 others
0 customers following this


GetHuman5865119 started working on this issue
Mar 19th, 2021 6:29pm