I opened a case about not receiving a malachite skull from seller aiyungcrystal on Feb...

GetHuman4885707's Problem With an Order issue with eBay from May 2020

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Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman4885707's own words
I opened a case about not receiving a malachite skull from seller aiyungcrystal on Feb **, ****. I contacted the seller about not receiving it in the package that it was supposed to be in when I received it on March **, ****. I was told he would send me another one. I waited another month and contacted him again. He said it was because of the pandemic. I waited for another few weeks and finally had to open a case through ebay. I opened the case at the beginning of May and he asked me to wait. After three weeks I contacted him again and asked for a refund. He explained that EBay had frozen the transaction and he could not refund me. So I contacted him again and asked for my money. The day I was going to ask EBay to step in to resolve the situation, EBay closed the case due to inactivity. I had been conversing with the seller through the whole ** business days to try and reach a solution. Every article or help solution will not allow me to reopen the case or get my money back or let EBay intervene. Can someone contact me about this mess. Sheri Kenny

GetHuman4885707 did not yet indicate what eBay should do to make this right.

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eBay

Problem With an Order issue
Reported by GetHuman4885707
May 29th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 18634 others
0 customers following this

Timeline

GetHuman4885707 started working on this issue
May 29th, 2020 2:05pm

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