Hello,**Please can you help me with a combined shipping invoice query?*I recently sold...

GetHuman-gstubber's customer service issue with eBay from September 2018

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The issue in GetHuman-gstubber's own words
Hello,**Please can you help me with a combined shipping invoice query?*I recently sold a very large quantity of video games to a single buyer.**He has since paid me for all of these items, but he has paid the total invoice without waiting for me to combine shipping on all of the items.**Actual shipping is only around £** for all of the items shipped in one box, but he has paid the total shipping cost of over £***.**I am of course willing to refund the buyer this massive shipping difference of around £***, but can I ask will I also receive the ebay fee difference when I refund through Paypal?**Obviously it will be more than just a few pounds since eBay charge a final value fee on the shipping as well.**Thank you for your help.**Best regards**Glenn

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eBay

Customer service issue
Reported by GetHuman-gstubber
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 13465 others
0 customers following this

Timeline

GetHuman-gstubber started working on this issue
Sep 16th, 2018 1:29pm