I'm not happy with eBay's decision the case *********** about refund to a buyer who did...

GetHuman-rafaljar's customer service issue with eBay from September 2018

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The issue in GetHuman-rafaljar's own words
I'm not happy with eBay's decision the case *********** about refund to a buyer who didn't accept the tracked delivery although the tracking number was provided to him. The courier tried to deliver the item several times than kept it for a month time in the depot and at the end sent it back to me. This was not the first time when this buyer wasn't accepting my item claiming the Parcelforce driver can't find his address. I've provided him tracking number and Parcelforce customer service number to arrange redelivery or collection from Parcelforce depot. I can't understand how Ebay is protecting unfair buyer who is not accepting the items sent to him using silly excuses. I thought that tracked and signed for shipments are enough proof to see if the buyer is honest and is accepting the goods sent to him.

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Customer service issue
Reported by GetHuman-rafaljar
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 13419 others
0 customers following this


GetHuman-rafaljar started working on this issue
Sep 15th, 2018 8:41pm