I sold a brand new and factory sealed Sony Baby Monitor to a buyer. They're buyer id...

GetHuman-pamwham's customer service issue with eBay from August 2018

Help with my eBay issue
The issue in GetHuman-pamwham's own words
I sold a brand new and factory sealed Sony Baby Monitor to a buyer. They're buyer id: bgi-xju-dfjeqvqlfw and the item number is: ************.*They left negative feedback before contacting me and said it didn't work - only held a charge for two minutes. * I contacted eBay they told me to work with the buyer. . .the buyer refused to retract the negative feedback - even though I said I'd give them a full refund. I'm really upset because I feel that eBay is helpful to their buyers - but leaves sellers hanging. I have had ONLY positive feedback since **** and pride myself in always working to help the buyer. This was a new and factory sealed item. . .the buyer admitted they "shipped the item overseas" and who knows what the electricity situation was there or if they even used a converter? I just want the negative feedback removed! I feel there is nothing I can do on my own. Please help! Thank you for any help.
GetHuman-pamwham did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-pamwham fixed the problem
I called the number you provided. I had a terrific CSR who patiently listened and commended me for dealing with the Buyer then she manually removed the negative feedback.
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eBay

Customer service issue
Reported by GetHuman-pamwham
Aug 14th, 2018 - a yr ago
I have an issue with eBay too
Fixed
GetHuman-pamwham shared how to fix
Seen by 5 customers so far
Similar issue to 9943 others
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Timeline
GetHuman-pamwham started working on this issue
Aug 14th, 2018 3:02am
GetHuman-pamwham indicated the issue is not fixed yet.
Aug 14th, 2018 4:29am
GetHuman-pamwham confirmed the issue is fixed. Hooray!
Aug 15th, 2018 4:11am
GetHuman-pamwham confirmed the issue is fixed. Hooray!
Aug 17th, 2018 4:26am