I had received an E-mail yesterday stating that: I purchased a * x * *** Off Road light...

GetHuman-minrobe's customer service issue with eBay from August 2018

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The issue in GetHuman-minrobe's own words
I had received an E-mail yesterday stating that: I purchased a * x * *** Off Road light set ? It said that I ordered it on ** August **** ? The question is: Why would I order something that I have no absolute use of? I don't have an off-road vehicle and , I don't know anyone who has an off-road vehicle? They said that " It's out for shipment " ? The thing is, I DIDN'T ORDER THIS ITEM ! I'm on a limited income and , I don't have the $ **.** that I was charged for this item and they had already taken the payment off of my card which You all have on file. I'm asking You of two favors: *) I believe that I have been SCAMMED and I want my money put back on my card. This payment was UNAUTHORIZED. Please take my card(s) off of your files. When I'm able to come back as a Buyer, I will manually type my card or cards back into the system. Thank You for your assistance. Robert Lee Kerns
GetHuman-minrobe did not yet indicate what eBay should do to make this right.
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How GetHuman-minrobe fixed the problem
Honesty and Integrity will work every time. I do a lot of shopping on eBay and they ( eBay ) nows that , I 've got a pretty descent track record with them. There was fraudulant activity that happened through an undisclosed ( supposed to ) seller. Didn't know that this had happened until I found in my e-emails that , I had a purchase on the way. The thing is, I didn't order anything in a little while. I immediately contacted customer service at eBay and they had saw it themselves and automatically , eBay had thrown up a RED FLAG ! They eBay had refunded my money back into my checking account within ** hours. I want to take a moment to say: Thank You very much for a job well done, You were on top of your game.
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eBay

Customer service issue
Reported by GetHuman-minrobe
Aug 9th, 2018 - 8 mons ago
I have an issue with eBay too
Fixed
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Seen by 5 customers so far
Similar issue to 9298 others
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Timeline
GetHuman-minrobe started working on this issue
Aug 9th, 2018 4:26am
GetHuman-minrobe indicated the issue is not fixed yet.
Aug 10th, 2018 5:53am
GetHuman-minrobe confirmed the issue is fixed. Hooray!
Aug 13th, 2018 4:39am