Hello. A buyer bought an item from me but did not pay. I contacted him after * or more...

GetHuman-lybchok's customer service issue with eBay from June 2018

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The issue in GetHuman-lybchok's own words
Cancel the order because the buyer said he won’t pay. ... Hello. A buyer bought an item from me but did not pay. I contacted him after * or more days later and he said he can't pay and that he wants to cancel the order. I cancelled it later choosing the reason "buyer wanted to cancel the order" but I still got final value fee. I thought I would get a credit for it because the buyer didn't pay, but I didn't, I am really disappointed. I want to know can I get a credit for the final value fee. Username: lyubkot-*
I canceled the order because of the buyer and still got final value fee.
Not charging me final value fee, I havent sold anything.
I am new in ebay and I expected to not get a fee after cancelling because the buyer didn't pay.
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eBay

Customer service issue
Reported by GetHuman-lybchok
Jun 15th, 2018 - 9 mons ago
I have an issue with eBay too
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Seen by 11 customers so far
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Timeline
GetHuman-lybchok started working on this issue
Jun 15th, 2018 9:37am
GetHuman-lybchok shared this issue with your circles on Google+
Jun 15th, 2018 9:38am
GetHuman-lybchok indicated the issue is not fixed yet.
Jun 15th, 2018 9:42am
GetHuman-lybchok indicated the issue is not fixed yet.
Jun 15th, 2018 1:15pm
GetHuman-lybchok indicated the issue is not fixed yet.
Jun 15th, 2018 7:49pm
GetHuman-lybchok indicated the issue is not fixed yet.
Jun 16th, 2018 10:59am
GetHuman-lybchok indicated the issue is not fixed yet.
Jun 16th, 2018 11:02am
GetHuman-lybchok indicated the issue is not fixed yet.
Jun 16th, 2018 11:06am
GetHuman-lybchok confirmed the issue is fixed. Hooray!
Jun 16th, 2018 11:11am