Someone bought a Factory Sealed Collectors item doll off me, ripped the package, stole...

GetHuman-cris_jus's customer service issue with eBay from June 2018

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The issue in GetHuman-cris_jus's own words
Someone bought a Factory Sealed Collectors item doll off me, ripped the package, stole part of the content, and claimed to have received it that way! *She sent the broken doll back and she did not open a sales return case because she wanted to ***** me!!!*I even went to my local police office to file a claim but eBay has sided with the scammer!! Although my eBay rating from customers say everything is so perfect and all the transactions have been so smooth!!!*I have been taken *** euros off my account because apparently eBay protects scammers...
The buyer is a scammer, just after I sent her the parcel, she asked a refund because she found the same doll in same conditions for ** euros while she bought it from me for *** (with shipping costs)*All of my feedback is possitive! (*** buying*selling) My rating is ***% * stars!*After she opened the fraudulent case, she emailed me that "I had no evidence that I sent the doll as I described) *--isn*t this an evidence of a bad practise?*I filed a claim in my local police office against the scammer
They could make this right by refunding me the money because all that she wanted was to have dolls accesories (which she stole before sending me the doll) for free!!!
All of my feedback is possitive! (*** buying*selling) My rating is ***% * stars!*I do my best to help all of my customers and make them happy even at my own loss
Filed a claim*Called ebay and paypal a thousand times*Emailed ebay and paypal
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eBay

Doll
Customer service issue
Reported by GetHuman-cris_jus
Jun 14th, 2018 - 9 mons ago
I have an issue with eBay too
Fixed
Seen by 9 customers so far
Similar issue to 3841 others
0 customers following this
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Timeline
GetHuman-cris_jus started working on this issue
Jun 14th, 2018 8:53am
GetHuman-cris_jus indicated the issue is not fixed yet.
Jun 14th, 2018 10:35am
GetHuman-cris_jus indicated the issue is not fixed yet.
Jun 14th, 2018 10:44am
GetHuman-cris_jus indicated the issue is not fixed yet.
Jun 14th, 2018 10:45am
GetHuman-cris_jus indicated the issue is not fixed yet.
Jun 19th, 2018 9:52am