eBay (UK) Customer Service Issues

I purchased a wardrobe for £[redacted] from the Allinone store on eBay on 12/11/20. After being informed of a delay in delivery until mid-December, I indicated my willingness to wait. The seller then canceled my order and promised a refund. Despite reaching out to them three times, I have not yet received my refund. Unfortunately, my attempts to contact eBay for assistance through live chat or phone have been unsuccessful. I hope for a prompt response to this matter.

I've been experiencing issues with my eBay account for the past three weeks. My username is pasca_1740. While I can use eBay on my iPad, I'm having trouble accessing it on my mobile. The problem is affecting my ability to use my credit card, even though my PayPal account is in good standing. I would appreciate any assistance from eBay to resolve this ongoing issue.

I purchased the Stormsure Trainer Glue from the eBay seller Work station and was alarmed by the safety warnings listed on the tube. The product is labeled with cautionary statements about skin and eye irritation, suspected cancer risk, and the need for protective gear and precautions. The lack of guidance on obtaining special instructions, protective equipment, and proper storage was concerning. The warning icons of a dead fish and a person with a bullet hole further emphasized the dangers. Despite Work station sending the glue in a bubble envelope, it may not provide enough protection during shipping as I experienced damage from another parcel recently. I reached out to the seller but encountered issues with eBay's messaging system. I urge for clearer communication in advertisements about the hazardous nature of the product and proper packaging to prevent harm to customers and postal workers handling the parcels.

I purchased a 150g pack of Chanel No. 5 talcum powder, but upon receiving it, I discovered there was only 50g of talcum powder inside. The seller admitted it was second-hand and offered me a £20 refund, which I accepted. However, upon trying the talcum powder, I realized it is not Chanel No. 5 but a completely different fragrance. I can confirm this as I've been using Chanel No. 5 for years and can distinguish the scent accurately.

On October 12, [redacted], I purchased a Kenwood Microwave - Stainless Steel - from Currys using PayPal. I paid £22.76. The following day, I received an email informing me that the order was cancelled due to issues with the seller's account. Even though eBay stated the money hadn't been withdrawn from my account, it was deducted from my PayPal balance. Can the £22.76 please be refunded to my account? Regards.

Hello, I am experiencing two issues that require your assistance. Firstly, my account has been suspended, and I am unsure of the reasons despite adhering to the guidance provided on the website. Could you investigate the cause of my account suspension? My contact email is [redacted], and my username is al_1332. Secondly, I made a purchase around two weeks ago that has not been delivered yet. Although I have a receipt screenshot available, the order does not appear in my order history. The order number in question is 20-06[redacted]3. Can you please provide information regarding the status and whereabouts of my order? Thank you, Alex

Hello, I purchased an item from one of your sellers, Direct Vacuums. The product I bought from Asda/George Home, the GMM001B-18 17L freestanding manual 700W compact microwave, was not working upon arrival. I reached out to them via email and they provided me with the return process, assuring me that I would receive a refund within 5 working days. This occurred on November 1st, and it has been some time now without receiving my refund. I would appreciate your assistance in resolving this matter. Thank you.

Hello, I placed an order and made the payment for an item, but I have not received a tracking number for it. When I checked my eBay purchase history, I couldn't find the item listed. Upon clicking to view more details, it showed an error message stating "Order service temporarily unavailable" or "invalid URL." I am concerned as the item was supposed to arrive before Christmas, but there is no sign of it being dispatched or even listed in my orders. I have tried to contact the seller without any response. I would like to cancel this order due to the unresolved issues. Thank you, Rasa

Hello, I am reaching out regarding the issue raised on Tuesday, December 15th, about seller rosewood-cars on eBay, item number [redacted]03. The Ford Connect van with registration number YR55 WLZ was the subject of this transaction. I have been an active eBay member for over a decade and make purchases regularly. Unfortunately, I am distressed to report that the seller has failed to deliver the van after I paid a £[redacted] deposit on December 2nd. The payment was made to account [redacted]5, sort code 20-03-84 as a holding fee. Despite multiple assurances from the dealer, the van never materialized. Despite my attempts to follow up, there has been no resolution. Your response mentioned investigating the matter but did not provide further details. Given my loyalty and reliance on eBay, I kindly request that the £[redacted] deposit be refunded promptly. This disappointing experience has made me hesitant about future transactions on the platform, especially during the holiday season. Your swift action in resolving this matter would be greatly appreciated. Thank you for your attention to this matter and I await your prompt response.

Hello, I recently sold an item and noticed that Royal Mail offers a medium parcel label service with dimensions of 61cm x 46cm x 46cm, up to 20kg for £28 on their official website. Surprisingly, eBay provides a similar service with the same dimensions but for only £6.05, with no weight information specified. I am unsure if it's the exact same service or if there are weight restrictions not mentioned. I need to confirm the details before proceeding with the cheaper option on eBay. Also, I am curious if it's possible to cancel the service and receive a full refund if it doesn't meet my needs. Any advice on how to verify the service details would be greatly appreciated. Thank you.

I am feeling disappointed as the item I purchased has not been delivered. I underwent surgery recently, which makes online shopping convenient for me. The fragrance Savauge I ordered has not arrived from the seller. If it does not reach me within the next day, I request a prompt full refund. I plan to report this to trading standards. Additionally, I am still waiting for other items, such as braces and bonanza bags, that I have not received. It is unacceptable to accept payment without delivering the items. The delivery was supposed to be made by the 14th of December, which is quite disappointing. I eagerly await a resolution as my money seems to be in your possession.

Hello, my name is Ron Carter. I purchased a Lions Head a few weeks ago, but it has not been delivered yet. I spoke to DHL, and they mentioned it was left in my front garden without my consent. They advised me to reach out to you to sort this out. The order number is WEB [redacted]3, and the Shipment Number is [redacted][redacted]. I would appreciate receiving a replacement item. My address is 17 Powell Street, Warrington WA4 1LA. Thank you for your assistance.

I am an unhappy customer. I ordered an item which has not arrived. I have contacted the seller multiple times but have not received a satisfactory response. The details of my order are as follows: The item was sold by "corset_mart" with the order number 04-05[redacted]9. The estimated delivery date was between 1st October to 21st October. It was dispatched on the 8th September and is still in transit according to the tracker. The price was £5.43, and the item number is [redacted]66. It is a sunglasses case and eye glass storage box for diamond arts painting from China. I ordered this as a Christmas present, but I am frustrated with the lack of resolution. The seller has offered a refund or to send another item, but I have not received the replacement yet. I am disappointed with this situation and unsure of what to do next. Denise B.

Hello, I recently purchased a set of Table Support Feet from the seller "flavorstore" and unfortunately, the package arrived with missing parts - specifically, 4 screws and a round plate. Order Number: 04-06[redacted]9 Item ID: [redacted]81 Seller ID: flavorstore Return ID: [redacted] When I reached out to the seller about the missing parts, instead of addressing the issue, they immediately suggested a return for a refund. I simply wanted the missing parts shipped to me. I feel like the seller's response was quite unhelpful and their solution was not what I requested. I hope this can be resolved amicably and would appreciate it if other buyers are protected from similar experiences with this seller. Thank you, Kumar

I need help cancelling a transaction for item number [redacted]96. Jennifer Reid, whose offer was accepted, claims she did not place the offer and does not want the door. No payment was made, and I did not mark it as received. I am concerned about potential charges from eBay. There seems to be a mix-up where Kenny Spencer's details are showing under Jennifer's name. I would like this corrected to avoid any charges from eBay or Paypal. Appreciate your assistance in resolving this matter. Thank you.

I am having trouble logging into eBay. The site says it will send me a text with a disguised phone number. The full number is [redacted]7. Unfortunately, I don't have access to this phone so I can't receive the text. Additionally, I keep getting a pop-up notification stating that a message has been sent to my device, but I can't find it on my laptop. I am unsure where it was sent. Can someone please assist me?

I find it frustrating to keep going in circles with the same authentication questions on eBay. In this day and age, there must be a simpler way to handle this process. Before this authentication, logging in was straightforward, but now it's a major inconvenience. I've reached a point where I'm considering giving up on eBay, which means they're losing my business. I hope this feedback isn't dismissed and that urgent action is taken to improve the login experience to what it used to be.

Dear eBay, In November this year, we purchased a TAG watch for £[redacted] plus postage as a birthday gift for our son's 21st birthday from the seller Daisy.store19. The watch was delivered by DHL Express on November 11, [redacted], but was left unsigned for on our doorstep. When we returned home, the package was missing and presumed stolen. After contacting DHL Express, they admitted responsibility for the loss in writing, but advised us to deal with the seller/shipper for a claim. We reached out to the seller, who directed us back to DHL. Could eBay please assist us in resolving this issue with the seller and DHL? Thank you. Neal Boughton.

Hello, I am Salamat. I have an issue regarding my eBay account. Someone unauthorized used my account to order an item, which resulted in a transaction of [redacted] pounds from my bank account. I contacted eBay customer service via chat, and they advised me to contact the seller. I promptly reached out to the seller who informed me that the item was delivered to High St. Argos, Walthamstow, with the order number 24-06[redacted]9 and item ID [redacted]48. Today is the deadline for collection, and I would like to adhere to your policy for returning the item safely to either the seller in London or back to me. The seller mentioned assisting with the return. Hence, I kindly request eBay management to arrange for the item to be returned and refund the money to my bank account. I did not order this item myself, and if I had, it should have been sent to my home address in Birmingham. Thank you for your assistance. - Mr. Salamat

I have been receiving multiple emails in error, including delivery confirmations, from eBay. I have never had an eBay account or made any purchases on the platform. The emails seem to be intended for a Cath McCulloch with an email address similar to cathmccull-98, which is not mine. I can forward these emails to your organization if you provide me with a suitable address. Urgent assistance with this issue would be appreciated. Thank you.