I bought an Item from a UK seller and it did arrive on time, however it didn't work cor...

GetHuman-mikebrav's customer service issue with eBay (UK) from May 2020

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The issue in GetHuman-mikebrav's own words
I bought an Item from a UK seller and it did arrive on time, however it didn't work correctly. Following eBays guidelines I contacted the seller who promised to send a replacement. The next message was from a Company in China (most-dec choice) informing me they were sending the replacement. after waiting * months no replacement has arrived and Most-dec choice have not answered any of my many messages. I made contact with eBay by clicking on @item not received only to be told that I was over the time limit for the eBay guaranteed refund, they did however open a case but unfortunately they are only looking at the original item not the replacement which is the one that has not arrived and the have sent e all the tracking evidence for the original despite being told it's the replacement that I have the issue with. When a seller apologises for a faulty product and the tells you they will be sending a replacement there isn't an issue at that time as they appear to be behaving in a professional way and there is no reason to think other wise, so what can I do now?

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eBay (UK)

Customer service issue
Reported by GetHuman-mikebrav
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 2459 others
0 customers following this

Timeline

GetHuman-mikebrav started working on this issue
May 23rd, 2020 2:33pm

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