I've been playing Drawsomething for almost ** yrs. I've been playing with one woman for...

GetHuman861486's customer service issue with Zynga from July 2018

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The issue in GetHuman861486's own words
I've been playing Drawsomething for almost ** yrs. I've been playing with one woman for about that same time. We have over *,*** games together and we have been so proud of ourselves. This is more than a game. Friendships have been made. Good and longstanding relationships that have got me through some really bad times. Without this game I wouldn't have made these friends and I probably wouldn't be writing this letter. The reason for my letter is to ask you if I can have my account back some how. I had *,*** games with one friend that I would like to have back and continue to build and I had purchased, out of pocket mostly, ever color combination and I had earned *** bombs. This took a lot of work to build up to. When I lost my password it wouldn't work when I tried to reuse it again when I downloaded the game when I got my new phone. I tried it repeatedly to no avail. It will not work. I had to use a new facebook password in order to open my drawsomething game at all. it managed to give me a new username, *colors and *bombs. I wasn't to contact all of my friends and let them know what happen because all of their usernames were stored in my phone, which totally melted, destroying everything in it including this game. This may not seem like that big of an issues but this game has been a part of my life and these people are a part of my life and at times its a lifesaver. And I've invested a lot of money in this game and I've been proud of what I've attained and the quality of my art work I've been able to share. We've all worked hard to be where we are! LOL Please can you help me? Even if its just the colors. I can build up the coins and bombs!

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Zynga

Customer service issue
Reported by GetHuman861486
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 16 customers so far
Similar issue to 465 others
0 customers following this
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Timeline

GetHuman861486 started working on this issue
Jul 9th, 2018 12:51am
GetHuman861486 indicated the issue is not fixed yet.
Jul 9th, 2018 4:04am
GetHuman861486 indicated the issue is not fixed yet.
Jul 10th, 2018 2:07am