I was in the car with my children and one of them was sitting in the back and found a b...

GetHuman-amandita's customer service issue with Zipcar from December 2018

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The issue in GetHuman-amandita's own words
I was in the car with my children and one of them was sitting in the back and found a bag of marijuana. The bag also had some sort of grinding mechanism and rolling papers next to it. The car was very smelly. We have young children, and have not discussed marijuana with them before, so you can imagine how uncomfortable and angry we are with ZipCar. We do not believe it is our responsibility to cover your tracks and those of the irresponsible people who left it in the car before us. Do you to think that it’s fair to expose families using your service to this? and they should not be exposed to said things during the use of one of your cars. I called customer service and did not received any help. They said they would email me, and I have been waiting for the email for over a week. Not satisfied at all with experience
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Customer service issue
Reported by GetHuman-amandita
Dec 3rd, 2018 - 2 mons ago
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Seen by 8 customers so far
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GetHuman-amandita started working on this issue
Dec 3rd, 2018 2:22pm