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Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman-amandita's own words
I was in the car with my children and one of them was sitting in the back and found a bag of marijuana. The bag also had some sort of grinding mechanism and rolling papers next to it. The car was very smelly. We have young children, and have not discussed marijuana with them before, so you can imagine how uncomfortable and angry we are with ZipCar. We do not believe it is our responsibility to cover your tracks and those of the irresponsible people who left it in the car before us. Do you to think that it’s fair to expose families using your service to this? and they should not be exposed to said things during the use of one of your cars. I called customer service and did not received any help. They said they would email me, and I have been waiting for the email for over a week. Not satisfied at all with experience
GetHuman-amandita did not yet indicate what Zipcar should do to make this right.
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