Zipcar Customer Service Issues

I subscribed to a Zipcar 30-day free trial months ago and canceled during the trial by phone. Despite this, I keep getting charged monthly. I've attempted to reach out to Zipcar with no success. I am seeking a refund for these charges as I never received a Zip card. Please contact me swiftly for resolution. The account is under [redacted], phone number [redacted], and the driver's license belongs to C.T.S. Tidd. My Visa ending in [redacted] was charged on these dates: - August 21st: $7.91 - September 21st: $7.91 - October 21st: $7.91 - November 21st: $7.91 Total: $31.64. Kindly address this issue promptly.

Happy Holidays, I am reaching out for assistance with my Zipcar account, recently suspended due to non-payment and outdated information. Despite explaining my situation to a representative last week, none of that information was documented when I called today. My wallet was stolen in October, and I couldn't update my payment information until I received a new card due to health issues preventing me from recovering my stolen items. Last week, I updated my card on the website, and Zipcar promptly charged my card for the monthly membership fee for last month. If my account was going to be suspended, why was I billed the membership fee? If I can't reactivate my membership, I would like a refund for services I couldn't use. Please advise on the next steps I should take. Thank you, I await your prompt response.

Subject: Refund Request for Duplicate Charges and Additional Fees Hello Zipcar team, I am writing regarding a recent reservation issue. Yesterday, I reserved a Zipcar at [redacted] N Broadway, Baltimore, MD, from 2:30 to 6:30 pm. Initially, I canceled the reservation due to unfamiliarity with the vehicle and attempted to book another car. Unluckily, only the previously canceled car was available, so I rebooked the same Ford Fiesta Hatchback with license plate "VXH3148". I was charged a $8 cancellation fee, which I understand. However, upon completion of my trip, I noticed that I was mistakenly charged twice for the "canceled" trip. I kindly request a refund of $41.26 for the excess charge. Additionally, I observed an extra fee of $5.16 after each trip. Can you please provide clarification on this charge? Thank you for your assistance. Best regards, Ying

Hello, I am reaching out because my account has been suspended. I believe this occurred due to outstanding payments that I was not aware of. I had to change my Visa card after losing it, which led to the issues with the charges. Since I relocated from a state where Zipcar is available, I did not check my account. I would greatly appreciate being able to use this service again after all these years. I am currently working at the University of California, Santa Cruz, and I was told that I could utilize Zipcar for work purposes. I attempted to create a new account using my .edu email, but I encountered difficulties due to my driver's license number. Is there a way for me to reinstate my account with the UCSC membership plan? Thank you, Janine S.

Dear Zipcar Team, I wanted to bring to your attention that recently, we at College for Social Innovation were charged the annual membership fee for all our members, including Stephanie Morales, who has not yet received her Zipcard despite multiple attempts over the past four months. Since Stephanie has been unable to use Zipcar at all, it seems unreasonable to charge us for her fee, especially considering her role requires travel, making it challenging for both her and the organization to plan trips without access to a vehicle. We have experienced similar issues with other employees like Ilona Drew and Devon Cruz who also faced delays in receiving their cards this fall. It would only be fair to waive Stephanie's fee this year in light of these circumstances. If the membership fee is justified by access to Zipcar's fleet, it appears that this promise has not been fulfilled. Aside from a refund for Stephanie's fee and card, we are seeking a response from you. While we have been happy with Zipcar's service in the past, the recent difficulties with card delivery have significantly impacted our operations. Without a satisfactory resolution, we may need to reconsider our membership. Thank you, Kiyo

As a dedicated Zipcar user, my recent experience with the service was quite disappointing. I had reserved the Honda Civic Ashbury at the East 92nd location in Manhattan, only to find the car in an unacceptable condition. The overwhelming smell of cigarette smoke, combined with the dirty interior and exterior, was truly disappointing. To make matters worse, we discovered open cups of liquid inside the car, which led to spillage during our trip. This experience was not only unpleasant but also concerning, especially with two young children in the car. The $[redacted] I paid for the rental did not reflect the subpar state of the vehicle.

Hello, I am Eli Bekhor, a Mount Sinai Health System employee. We had a booking through your company for a car rental to take our 4 kids to Niagara Falls for Christmas. On Christmas evening, when we were supposed to pick up the car, it was not available. Despite contacting customer service, we were left without a solution. We struggled to find a 7-seater car from other agencies on Christmas Eve, which led to disappointment for our family holiday. We seek compensation in the form of a 2-day free 7-seater rental in Manhattan. Please respond promptly before this incident becomes public. Sincerely, Eliahu Bekhor

Hello Zipcar, I am Dr. Benshalom, a Zipcar member through the Johns Hopkins University deal. I had a terrible experience with a rental on 12/2/[redacted] that I need your urgent attention on. The car I reserved was filthy, had no gas, and even the gas station experience was a disaster. I spent valuable time and missed a crucial appointment, incurring significant personal and financial losses. Despite reaching out to customer service, the solutions offered were unsatisfactory. I expect full compensation for this horrible trip, including reimbursement for the taxi to get a replacement car. Thank you, Dr. B.

Hello, I want to share my recent experience with my first Zipcar trip. Initially, there were various challenges I encountered that led to dissatisfaction. Firstly, the car did not have a quarter tank of gas as expected. Additionally, I noticed a crack in the windshield, which raised concerns about being held responsible for it if not reported beforehand. Moreover, my gas card failed to work, and the lack of information on participating gas stations made refueling difficult. This unexpected issue left me stranded in Brampton with little gas and no means to pay, disrupting my planned errands. I had to borrow money, leading to wasted time and additional charges to extend my reservation. When contacting support about the gas card, I was informed of potential charges for returning the car without a quarter tank of gas, despite the initial issues I faced. Although promised a waiver for the fee, the overall experience resulted in frustration and disappointment, costing me $53 plus an extra $10 for gas. I hope that Zipcar upholds its integrity and standards by offering appropriate compensation, either through driver credits or a refund, for the inconvenience faced during my initial reservation. Looking forward to your response. Thank you. Member # [redacted]

I rented a Volkswagen Jetta Daffodil from Zipcar on January 28, [redacted], from 6:00 PM to January 29, [redacted], 8:30 AM. Immediately after starting the car, I got stuck only 1 kilometer away due to snowy road conditions. Despite my frustrations, the tires were unable to gain any traction, which led to the car being rendered immobile. I was disappointed with Zipcar's oversight in not equipping the vehicle with winter tires, especially considering the snowy weather. Safety became my primary concern after the incident, and a kind stranger helped me park the car in his driveway for the night. Even after notifying operator April about the situation, she assured me the parking was acceptable. However, I was still charged a late return fee unfairly, as a Zipcar member declined to drive the vehicle due to safety concerns. I am requesting a refund of all charges, including the reservation fee, late fee, and potential towing costs. If my concerns are not addressed, I will consider canceling my membership. Thank you.

I have attempted to apply for an account several times in the past few months, but each time I encounter an error message stating that something went wrong. Earlier this week, I contacted customer support regarding this issue. They mentioned that they would investigate the problem and promised to follow up with me via email within a day or two. I also informed them that I needed to use the service by next Friday, and the agent assured me that it should be achievable. It has now been a few days, and I have not received any updates.

Good evening, I recently rented a Honda Civic with license plate KJB2138 in Boston, MA from 7 pm to 9 pm. I returned the car at 9:04 pm, and the app confirmed my trip was finished. Shortly after, I received an invoice for a $50 late fee, claiming the car was returned at 9:09 pm, which is incorrect. I am puzzled as to why I was charged this late fee even after the trip was marked as completed, and the car was locked. I have returned Zipcar vehicles a few minutes late before with no problems. I am frustrated by this issue and would appreciate your assistance.

I signed up for Zipcar back in October [redacted] and I noticed I was charged $15 for the yearly student membership, but unfortunately, I have yet to receive my Zipcard after almost six months. I kindly request that you either send me the Zipcard within the next week or refund my $15 membership fee. If the card is on its way, I would appreciate an extension of my membership by an extra six months due to the wasted time. Shipping Address: Unit [redacted], 21 Babson College Drive, Wellesley, MA [redacted].

Hello, I represent a new development in Surrey awaiting occupancy by April 15, [redacted]. This residential tower, located at [redacted] [redacted] Ave, Surrey, BC V3T 1R7, features [redacted] residential units, four commercial units, and two floors of office space. The building shares a parking ramp with SFU's upcoming facility for Sustainable Energy Engineering, set to open to students in October [redacted]. Additionally, there are two designated car share stalls on P1 down the ramp. We are seeking to discuss options for organizing the two reserved car share parking spots. If you could provide a contact for a discussion or arrange a meeting in Surrey or Vancouver, it would be appreciated. Thank you, Dare, Project Manager Turnbull Construction Project Managers [redacted] [redacted]

Hello, I hope this message finds you well. The car in question, with license plate [redacted], a Tiguan Eager (CFYM231), was initially parked at 9 Bastion Street, but has since been moved to [redacted] Fort York Blvd. I would appreciate it if the next customer could be informed of this change in parking location. I apologize for any inconvenience caused. Today, when I went to retrieve my Zipcar, I encountered difficulties due to the car being relocated without notice. Despite seeking assistance from your staff, it took me half an hour in the cold and windy weather near the lake to locate the new car. Additionally, I was unable to easily navigate to 9 Bastion Street as my phone had died. Furthermore, I had booked the car from 7 pm to 9 pm and attempted to contact customer service for assistance but received no response. This experience left me feeling upset and frustrated, nearly resulting in a car accident. I wish to report this incident as I believe improvements can be made to avoid similar situations in the future.

Hello, I hope this message finds you well. I would like to report an incident regarding my parked car with the number [redacted], a Tiguan Eager bearing license plate CFYM231. I initially parked the car at 9 Bastion Street, but upon returning, I couldn't locate it due to it being moved to [redacted] Fort York Blvd without prior notice. The lack of communication about the location change caused me inconvenience, especially in the cold, windy weather. Despite reaching out to your staff for assistance, it still took considerable time to locate the new zip car near the lake, leaving me frustrated and with a drained phone battery. To add to the issue, I had difficulty finding 9 Bastion Street since it wasn't communicated clearly. Despite booking the car for a specific time and attempting to contact customer service, I couldn't reach anyone for assistance. I am filing this complaint to address the challenges I faced today, leading to unnecessary stress and nearly encountering a car accident. Thank you.

On February 16, [redacted], I rented a Ford Escape named Elway on my university's campus (Washington State University). When I began driving and it started to snow, I noticed that the windshield wipers weren't working. I pulled over to try and fix it but pushing the lever didn't work. After wasting about 15 minutes, I had to drive back to return the car, which was nerve-wracking in the snow without working wipers. On top of that, I saw low tire pressure and low fluid warnings, adding to my stress. When I returned, a pile of snow blocked the parking spot, making it impossible to park properly. This isn't the first time this has happened at this location; I couldn't return the car in the reserved spot before. I would like to be reimbursed for the trip and receive a driving credit as this experience was not acceptable. I felt unsafe, and it was an overall stressful ordeal.

On February **th, ****, I rented a Ford Escape named Elway on my university's campus at Washington State University. When I began driving, it started snowing, and I realized that the windshield wipers were not functioning. I had to pull over to try to fix them, but pushing the lever did nothing. After about ** minutes, I had to drive back to return the car, feeling anxious driving in the snow without working wipers. Additionally, I saw warnings for low tire pressure and low fluid, adding to my stress. Upon return, a pile of snow blocked the parking spot, preventing me from returning the car. This was the second time at this location that I couldn't return the car in the designated spot.

On February 20th, [redacted], I rented a Ford Escape named Elway on my university's campus (Washington State University). When I started driving, it began to snow, and I realized that the windshield wipers were not working. I had to pull over and attempt to address the issue with no success. Despite my efforts to use the wipers, they did not respond. I spent approximately ** minutes troubleshooting before deciding to drive back to return the car. I felt uneasy driving in the snow without functioning windshield wipers. Adding to my stress, I also saw warnings for low tire pressure and low fluid levels. Upon returning to the parking spot, I encountered a mound of snow blocking the stall, preventing me from properly returning the car. This marks the second time at this location where I faced difficulties returning the car in the designated spot.

Hello, I recently booked a reservation for Feb 23rd, [redacted] without realizing it was in military time on the app, resulting in a booking for 2-4 in the morning. I was surprised to see my trip marked as completed when I had not even used the service. I managed to book another car rental for the correct times. Is there a way to receive a refund or points for the previous unused reservation due to my confusion? I take responsibility for the error but am hopeful for a resolution. I appreciate your assistance. Thank you and have a pleasant day. Lyly B.