My name is Peter Roody. My Zipcar name is "therood".**I had a car reserved today (Augu...

GetHuman-therood's customer service issue with Zipcar from August 2018

3 views
 | 
727 similar
 | 
0 following
Help with my Zipcar issue
First: share to improve GetHuman-therood's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-therood to get a Zipcar rep on the line!
Always use the GetHuman Phone tocall Zipcar. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-therood may need:
Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman-therood's own words
My name is Peter Roody. My Zipcar name is "therood".**I had a car reserved today (August **th) in NYC and when I went to pick up the car I was told by the attendant that the car was removed from the premises the day before with another car by Zipcar. I was not informed so I went to pick up the car. I called zipcar and there were no cars available within ** miles. I was told by a supervisor that the car had been in an accident. That is not true according to the garage attendant who said the car was not in an accident. So Zipcar did not inform me that the car was removed from the garage a day before my rental, Zipcar lied to me about the issue, and I was forced to cancel my plans. I just got back home and checked and I have not been credited for the cost of the rental. Also I believe that I should be reimbursed for a free rental since Zipcar should have contacted me so I could have made alternate plans. Please advise me when I will be reimbursed for the rental fee and subsequent free rental.**Peter Roody
GetHuman-therood did not yet indicate what Zipcar should do to make this right.
I have an issue with Zipcar too
How GetHuman-therood fixed the problem
We are waiting for GetHuman-therood to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zipcar's attention and get better help faster. Tap below to get started.
Having Zipcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Zipcar email you?
This email address isn't valid
Follow this issue
See how GetHuman-therood fixes it.
This email address isn't valid

Zipcar

Customer service issue
Reported by GetHuman-therood
Aug 25th, 2018 - 4 mons ago
I have an issue with Zipcar too
Not resolved
Seen by 3 customers so far
Similar issue to 727 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-therood started working on this issue
Aug 25th 4:05pm