Hi. My name is Oindrila Bhattacharyya. This is my Zipcar card Id: *******. Today I had...

GetHuman1029917's customer service issue with Zipcar from August 2018

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The issue in GetHuman1029917's own words
Hi. My name is Oindrila Bhattacharyya. This is my Zipcar card Id: *******. Today I had booked the car from *:**pm to *:**pm. The previous driver returned the car at *:**pm. I called Zipcar customer service to complain about the delay. But they said they could not extend the time because there was a booking at *:**pm. I understood the situation and didnt complain anything anymore. Unfortunately because of traffic in the road, I returned the car at *:** pm instead of *:** pm, i was *mins late and zipcar charged me $**. Inspite of getting the car for * and a half hour instead of the scheduled * hours, I am paying the full amount for * hours ($**.**) and on top of that the $** late fee?? I have been a zipcar member more than a year now and you can check my record, I have never returned the car late, I have always returned it on time, sometimes even before time. Today I had to travel far, that is why I booked it for * hours, but I got the car only for * and a half hour. I would like to request if the $** late fee can be cancelled. And I feel my situation is genuine and this is not the right ground to pay the late fee. Kindly consider my request.

GetHuman1029917 did not yet indicate what Zipcar should do to make this right.

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Customer service issue
Reported by GetHuman1029917
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 714 others
0 customers following this


GetHuman1029917 started working on this issue
Aug 24th, 2018 1:00am

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