I have been working with Jeanelyn G. (Zillow Help Center) via emails for several days n...

GetHuman-stdmfnta's customer service issue with Zillow from July 2018

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The issue in GetHuman-stdmfnta's own words
I have been working with Jeanelyn G. (Zillow Help Center) via emails for several days now to correct my issue and she is unable to do so. I had my home (*** Hanaford Rd. Blanchard ID. ***** listed as FSBO.) I had it sold and updated the Zillow listing to show Pending Sale. The sale fell through so I attempted to list the home again and add some pictures. When I went to the edit function to make changes, I got the following message. "Homeowner: Since your home is listed by an agent, you will not be able to make changes to it. Please ask your listing agent to make any desired changes." I never listed my home with an agent so I do not know why I keep getting this message! In an attempt to fix the problem, Jeanelyn G. said she went ahead and released the claim of this property page for me. Now the pictures of my home are all gone except for one picture and I still get the same message about contacting my agent to make changes when trying to edit. I'm concerned how my account was accessed by someone claiming to be a agent so that I can't use the edit function in order to install all of the missing pictures and list my home again. It's no secrete in our area that realtors do not want homeowners to do FSBO..... i.e potential for the loss of *% fees.*Please help as I would like to use Zillow's advertisement services to sell my home. If you also need my Zillow Account password, please let me know as I am willing to do whatever it takes to correct the problem. *Thanks - Jim Taylor Ph. *-***-***-**** - *** Hanaford rd. Blanchard ID. *****

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Zillow

Customer service issue
Reported by GetHuman-stdmfnta
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 26 customers so far
Similar issue to 2454 others
0 customers following this
Items needed
Email address on the account
Phone number on the account
Property address
Full name

Timeline

GetHuman-stdmfnta started working on this issue
Jul 10th, 2018 7:02pm
GetHuman-stdmfnta indicated the issue is not fixed yet.
Jul 11th, 2018 8:07pm
GetHuman-stdmfnta indicated the issue is not fixed yet.
Jul 13th, 2018 10:48pm
GetHuman-stdmfnta indicated the issue is not fixed yet.
Jul 13th, 2018 10:58pm
GetHuman-stdmfnta indicated the issue is not fixed yet.
Jul 14th, 2018 4:34am
GetHuman-stdmfnta indicated the issue is not fixed yet.
Jul 14th, 2018 4:39am
GetHuman-stdmfnta confirmed the issue is fixed. Hooray!
Jul 14th, 2018 4:40am

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