I am unable login to my Elder Scrolls Online account. Nor am I able to use the account...

GetHuman778802's customer service issue with Zenimax from June 2018

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19 similar
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1 following
Help with my Zenimax issue
GetHuman778802's next move: try the Zenimax help center again.
Zenimax doesn't have a customer phone number that is answered by an agent. Instead, GetHuman778802 will want to follow the link below to head to their help center. We will check on GetHuman778802 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman778802 may need:
Account holder name, Billing address, Account phone number, and Email address on the account
The issue in GetHuman778802's own words
I am unable login to my Elder Scrolls Online account. Nor am I able to use the account recovery tool because their system says my info doesn't match even though I know it does. I have emails from ESO for activating my account and when I attempt to make a new one it tells me my email has already been used. this is ridiculous. I cant use my work email for games and I have no intention of making a new one for this singular reason.*i recently purchased new content for their game and would very much like to play. my time is limited(i have a stressful job , long hours etc) so spending an hour of my time trying to speak to a company with no phone number is not a satisfactory use of said time. so please email me back, find my account, or refund me my purchase. I wold rather the former as I've heard your newest addition to the game is very enjoyable. Sincerely -Peter Farrell.
GetHuman778802 did not yet indicate what Zenimax should do to make this right.
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Zenimax

Customer service issue
Reported by GetHuman778802
Jun 13th, 2018 - 9 mons ago
I have an issue with Zenimax too
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Seen by 12 customers so far
Similar issue to 19 others
1 customer following this
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Timeline
GetHuman778802 started working on this issue
Jun 13th, 2018 12:14am
GetHuman778802 shared this issue with others over email
Jun 13th, 2018 12:16am