I pre-ordered summerset dlc and received nightmare senche mount free morrowind dlc, exp...

GetHuman-ksmithey's customer service issue with Zenimax from June 2018

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The issue in GetHuman-ksmithey's own words
Preorder summerset to get extras the night before it ended. ... I pre-ordered summerset dlc and received nightmare senche mount free morrowind dlc, exp scrolls among other things but I had my credit card on main account (that I don't play ESO on) and now it won't let me access summerset or morrowind dlcs on my ESO profile or my mount or anything else. How can I change the preorder edition over to my eso account? I have * characters and * are champ *** so I'm not starting over after spending so much time and money on other things such as mounts and crowns. Thank you. (P.S I forgot to mention that the wrong account that it is currently on is CinnamonBird*** and the account I need it on is datDABlife. Any timetable for when this is issue will be resolved? I've always been a big Elder Scrolls fan and Summerset has been my dream destination. Thank you again.
I just want my summerset and free morrowind dlcs. Plus, my nightmare senche and all other items that were included changed over from CinnamonBird*** to datDABlife on my xbox one console. Both accounts are mine. I ordered the **.** version btw
For about * years I think but I'm not sure I've played this game I love elder scrolls. I've spent money on mounts, crowns, and crown crates.
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Customer service issue
Reported by GetHuman-ksmithey
Jun 7th, 2018 - a yr ago
I have an issue with Zenimax too
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