I am beginning to be frustrated as I ordered an item on Nov. ** and was told it would b...

GetHuman-alacree's customer service issue with Zara from December 2018

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The issue in GetHuman-alacree's own words
I am beginning to be frustrated as I ordered an item on Nov. ** and was told it would be delivered between Nov. **-**. I have been checking the status daily to see that it is still “being prepared” and has yet to ship. I am confused why it has been ** days and my item has yet to be sent out when it was expected to have arrived to me * days ago. I have tried emailing and did not receive a reply, so I tried the chat online and did not receive a reply there either. Can someone please assist me and let me know what is going on. I have expenses and need this item to be shipped so the money will be taken out already. I am very frustrated and was expecting this item a week ago. This is the order number N*************
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Zara

Customer service issue
Reported by GetHuman-alacree
Dec 4th, 2018 - 2 mons ago
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GetHuman-alacree started working on this issue
Dec 4th, 2018 8:11pm