Hello, * Ive been shopping at your store for the last * years and have always had a...

GetHuman-pgrl's customer service issue with Zara from August 2018

6 views | 178 similar | 0 following
Help with my Zara issue
Next: our robot will wait on hold for GetHuman-pgrl to get a Zara rep on the line!
Always use the GetHuman Phone to call Zara. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-pgrl's own words
Hello, * Ive been shopping at your store for the last * years and have always had a good experience. I wanted to buy an outfit for my birthday, but didn’t have time to try anything on. I was told with the reciept i would be able to return any items. Sadly i somehow lost the receipt, all the clothes have tags attached and unworn. I thought i would be able to get atleast a store credit and am told from the store and as well as your customer service online that is not possible. Only exchange for a size or different color which im not interested. The store said possible if i could pull up my bank statement for the date of purchase they might be able to offer store credit. Im not asking for anything just want to share that this isn’t a great policy and deters me from shopping here in the future. I work in customer service and i know its my fault i lost the receipt, but with all the technology these days showing my date of purchase with valid attached tags intact i’d hope for some leniance or assistance. I spent $*** and now am stuck with clothes i won’t wear.**Take care*Priyanka

GetHuman-pgrl did not yet indicate what Zara should do to make this right.

How GetHuman-pgrl fixed the problem

We are waiting for GetHuman-pgrl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Zara's attention and get better help faster. Tap below to get started.
Having Zara issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pgrl fixes it.
This email address isn't valid

Zara

Customer service issue
Reported by GetHuman-pgrl
Aug 20th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 178 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-pgrl started working on this issue
Aug 20th, 2018 5:11pm
GetHuman-pgrl indicated the issue is not fixed yet.
Aug 21st, 2018 9:34pm
GetHuman-pgrl indicated the issue is not fixed yet.
Aug 22nd, 2018 12:04am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies