Hi there about two weeks ago my grandmother visited the store and purchased a few thing...

GetHuman853963's customer service issue with Zara from July 2018

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The issue in GetHuman853963's own words
Hi there about two weeks ago my grandmother visited the store and purchased a few things for me for my birthday, sadly non of it is really my style I visited the aventura store to try and make an exchange for a store credit because my grandmother...doesnt have the receipt*the store was extremely rude to me*and said the policy has change and they refused to exchange it they raised their voice with me and had such an attitude i was extremely embarrassed in the store *is there anything i can do its all current stuff*i also tried calling the customer service number and i could not get through to anyone i was on old for ** min finally gave u*she spent a couple **** dollars in the store I just want to exchange for a store credit so it doesnt go to waste thank you for your time

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Zara

Customer service issue
Reported by GetHuman853963
Jul 6th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 93 others
0 customers following this
Items needed
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Email address on the account (if applicable)

Timeline

GetHuman853963 started working on this issue
Jul 6th, 2018 5:41am
GetHuman853963 indicated the issue is not fixed yet.
Jul 6th, 2018 6:52am
GetHuman853963 indicated the issue is not fixed yet.
Jul 6th, 2018 6:52am

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