Whilst on holiday in liverpool I purchased shoes from zara which after one day were fau...

GetHuman815222's customer service issue with Zara from June 2018

Help with my Zara issue
The issue in GetHuman815222's own words
Whilst on holiday in liverpool I purchased shoes from zara which after one day were faulty. I have the receipt. unfortunately I do not live anywhere near a zara store. how and where do I return them for a refund please?
GetHuman815222 did not yet indicate what Zara should do to make this right.
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Zara

Customer service issue
Reported by GetHuman815222
Jun 24th, 2018 - 6 mons ago
I have an issue with Zara too
Fixed
Seen by 10 customers so far
Similar issue to 76 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman815222 started working on this issue
Jun 24th 6:58am
GetHuman815222 indicated the issue is not fixed yet.
Jun 24th 9:01am