Whilst on holiday in liverpool I purchased shoes from zara which after one day were fau...

GetHuman815222's customer service issue with Zara from June 2018

Help with my Zara issue
Whilst on holiday in liverpool I purchased shoes from zara which after one day were faulty. I have the receipt. unfortunately I do not live anywhere near a zara store. how and where do I return them for a refund please?
I trust that Zara will make this right and come up with a resolution that is fair.
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Zara

Customer service issue
Reported by GetHuman815222
Jun 24th, 2018 - 2 mons ago
I have an issue with Zara too
Fixed
Seen by 8 customers so far
Similar issue to 76 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman815222 started working on this issue
Jun 24th 6:58am
GetHuman815222 indicated the issue is not fixed yet.
Jun 24th 9:01am