We received a text saying our parcel had been delivered, however our parcel had not bee...

GetHuman1817724's customer service issue with Yodel from December 2018

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The issue in GetHuman1817724's own words
We received a text saying our parcel had been delivered, however our parcel had not been delivered, there was no knock on the door and no card either. We tried the online chat and spoke to the most unhelpful woman named Mishkah who then did not continue to reply, I rang yourselves personally with a wait of ** minutes!! Which has cost me to do so. Finally got through to you and they told me the parcel had been delivered to No ** and signed as ‘Wood’, we are No ** with the surname Atkinson. The woman on the phone was also very rude! We have been to collect our parcel which had NOT been signed for, just pushed at the people through the door. So the driver has evidently signed a completely random name. This is not acceptable and I expect some sort of reimbursement for my wait on the phone and for the inconvenience.

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Yodel

Customer service issue
Reported by GetHuman1817724
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1065 others
0 customers following this

Timeline

GetHuman1817724 started working on this issue
Dec 23rd, 2018 11:29am