To Whom It May Concern,**Your decision is unthinkable!**Unfortunately, there are times...

GetHuman-ejrww's customer service issue with Yelp from February 2019

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The issue in GetHuman-ejrww's own words
To Whom It May Concern,**Your decision is unthinkable!**Unfortunately, there are times when the goods and*or services of a purveyor impacts an innocent second party. Too often, the first party doesn't properly instruct the purveyor of the requirements, or the purveyor takes things into his own hands without asking -- this is what caused my review. Or perhaps, the first party just doesn't give a darn. Sometimes, when the second party offers advice to the purveyor , he gets sarcasm from the purveyor in return -- such as this case. **Your decision fails to properly represent the marketplace and as such provides meaningless information on your site. The credibility of your site certainly is suspect. **Regards,*A Yelp Uses No Longer***-----Original Message-----*From: Yelp HQ ******@***.com**To: ejrww ******@***.com**Sent: Fri, Feb *, **** *:** pm*Subject: Message from Yelp HQ * ******* ***FEB **, **** * **:**PM PST*Hello,**We're reaching out to let you know that our moderators removed your review of Shade Tree Lawn & Landscaping because it wasn't clear that your review described your firsthand experience as a customer of Shade Tree Lawn & Landscaping.**We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business (such as secondhand experiences, observations from the perspective of a non-customer, or complaints about the business's practices or politics). To learn more, check out our Content Guidelines (https:**www.yelp.com*guidelines).**Removed Content:*Did work I didn't ask for! These guys were hired by my neighbor but they did unwanted, destructive work for me too. The owner says he's in business for ** years - says he learned from his father. By gosh, he hadn't learned much! You can probably find these scalpers under Butchers: Bushes and Trees. *(I think it's unfortunate that even one star has to be assigned to post a review. Maybe that's because the service provider at least showed up. But sometimes they don't even do that!) **Regards,*The Yelp Support Team*San Francisco, California**Yelp Support Center * http:**www.yelp-support.com*Yelp Official Blog * https:**www.yelpblog.com*Yelp for Business Owners * https:**biz.yelp.com*****For your reference this is Case *: *******

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Yelp

Customer service issue
Reported by GetHuman-ejrww
Feb 11th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 730 others
0 customers following this

Timeline

GetHuman-ejrww started working on this issue
Feb 11th, 2019 3:34pm

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