A man wrote a review on my business using harsh profanity and it was very inappropriate...
GetHuman-mariboup's customer service issue with Yelp from October 2018
Help with my Yelp issue
First: share to improve GetHuman-mariboup's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mariboup's next move: go to the Yelp help center.
Yelp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mariboup will want to follow the link below to head to their help center. We will check on GetHuman-mariboup later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mariboup may need:
Restaurant Name, Email on Account, Phone Number, and Name of Account Holder
Tip from another customer
Most reviews are unable to be removed. We have had some success in reporting and removing reviews but most likely Yelp will only remove them if you contact the person that reviewed your company and ask them to remove it.
The issue in GetHuman-mariboup's own words
A man wrote a review on my business using harsh profanity and it was very inappropriate. He was commenting on the fact that he was kindly greeted by someone at our salon when he was on his way to another salon and that set him off and led him to write a review about his "experience" with our salon. The review is a brutal attack and it is also believed this patron is an ex boyfriend or some other personal relation to our salon not a customer. We also have an assumption the person might have been under the influence when writing this review because it was very very aggressive and written at about *AM. We would really appreciate if this could be taken down. It is not an appropriate review to be on yelp at all and it is very disturbing.
GetHuman-mariboup did not yet indicate what Yelp should do to make this right.
I have an issue with Yelp too
How GetHuman-mariboup fixed the problem
We are waiting for GetHuman-mariboup to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.