Sierra DeMers*Sep **, **:** AM CDT**I don’t feel it was a courtesy. After * hr of waiti...

GetHuman1159192's customer service issue with Yelp from September 2018

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The issue in GetHuman1159192's own words
Sierra DeMers*Sep **, **:** AM CDT**I don’t feel it was a courtesy. After * hr of waiting I called grub hub and the restaurant per grub hub. They said it was picked up * hr ago. Alter talking for * hr ** min them calling the driver * times no answer. They could not help me until they talked to him. Finally they did a chat with him and he lied and said he tried to call me. So they said they could only refund me $** but not my whole amount. And they were doing me a favor. I said tell him to come to my and show me on his phone that he tried calling me. He was lying. But they said no basically I was lying. And if I wanted part of what I paid or nothing. I asked for a supervisor and she got on the phone and said the first words she said is I’ll refund you the whole amount. Then that was it. This started at *:** pm to *:** pm with me having to fight for my money. For food I never received. After * hr ** min wasting my time, making me feel like I was lying, no call from driver, not eating all day. Enclosed is copies of snapshots from my phone.**I have used Uber Eats many time. They allow you to contact the drive and also you can look at his location.**Maybe you should get with Uber Eats and give us a choice who we would like to use.**I feel GrubHub should of without question, apologized for the inconvenience, giving me a total refund without making me feel like they were doing me a favor and also say they were sorry and gave me a credit for future use as a thank you for giving them a try and the problems that I went through and hope my next experience would be better.**The last experience is always the one you remember.**Photo *-last call to GrubHub*Photo *-snapshot talking on the phone with GrubHub*Photo *-NO call from driver, call to restaurant and calls to GrubHub with last one being *hr ** min.**This was not a courtesy.**Summary of changes made:*This refund is a courtesy from Grubhub. Refund paid by Grubhub. *Cost of changes: $**.****Please look at Uber Eats. I have used the a bunch of times and have had zero problems. They have a wonderful system.**My rep with Yelp has been long and I defend your app to hateful yelp people because I feel your app is amazing. I travel all over the world and you always make my trips more amazing. I love to travel to eat wonderful food.**Regretfully *Sheryl (Sierra) DeMers*S*****@***.com*Or *SherylDeM*****@***.com **Give email and I can send photos

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Yelp

Customer service issue
Reported by GetHuman1159192
Sep 18th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 249 others
0 customers following this
Items needed
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Timeline

GetHuman1159192 started working on this issue
Sep 18th, 2018 7:28am
GetHuman1159192 indicated the issue is not fixed yet.
Sep 19th, 2018 3:26pm
GetHuman1159192 indicated the issue is not fixed yet.
Sep 19th, 2018 3:26pm

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