The one star review on my business is definitely a fake review. It also violates Yelps...

GetHuman1138966's customer service issue with Yelp from September 2018

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Restaurant Name, Email on Account, Phone Number, and Name of Account Holder
Top Tip from another customer
Most reviews are unable to be removed. We have had some success in reporting and removing reviews but most likely Yelp will only remove them if you contact the person that reviewed your company and ask them to remove it.
The issue in GetHuman1138966's own words
The one star review on my business is definitely a fake review. It also violates Yelps policy of not having reviewers promote other businesses in their review
GetHuman1138966 did not yet indicate what Yelp should do to make this right.
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Yelp

Customer service issue
Reported by GetHuman1138966
Sep 13th, 2018 - 10 mons ago
I have an issue with Yelp too
Not resolved
Seen by 7 customers so far
Similar issue to 243 others
0 customers following this
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Timeline
GetHuman1138966 started working on this issue
Sep 13th, 2018 6:08pm